AI news ·
BCG Finds 73% of Major Banks Allow AI Agents in Production
Most big banks now allow AI agents in production, but few have full control and nearly half had an AI incident last year.
BCG’s analysis of 26 systemically important banks shows that 73% now permit AI agents in production environments. Yet only 8% of these institutions report having full control over those agents, and 46% experienced at least one AI-related incident in the past year.
AI agents still account for less than 10% of most banks’ AI portfolios, but the pace of adoption is running ahead of governance frameworks. The gap between deployment and oversight leaves firms exposed even as they move forward with agent-based tools.
For leaders in customer support, risk, legal, and operations, the findings point to a practical tension: the technology is being rolled out before guardrails are fully in place. The data underscores that managing agent risk is no longer a future concern but a current operational reality.