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COVU Acquires CIII Insurance Services to Accelerate AI-Powered Evolution of Independent Insurance Agencies
COVU acquires CIII Insurance Services, expanding its AI-native platform to help agencies evolve or exit smoothly. This move boosts efficiency while preserving trusted client relationships.
COVU Acquires CIII Insurance Services, Expands AI-Native Platform to Support Agency Evolution
SAN FRANCISCO, May 01, 2025 — COVU, Inc., a leader in AI-native services for insurance agencies, announced the acquisition of CIII Insurance Services, a boutique California agency recognized for its premium clientele and strong carrier relationships. This acquisition is the first in a planned series aimed at expanding COVU’s platform to help agencies evolve, partner, or exit smoothly.
COVU’s approach focuses on empowering independent agencies with AI-powered tools and support—not replacing them. This move offers agencies flexible options to scale with COVU’s technology or transition out while ensuring their customers continue to receive excellent service.
Expanding the AI-Native Platform
The acquisition strengthens COVU’s AI-driven platform that enhances customer service and operational efficiency. Agencies partnering with COVU can choose to modernize and grow using AI and expert staff or exit confidently with a plan that keeps clients supported.
"We’re here to empower agencies," said Ali Safavi, CEO of COVU. "Whether scaling operations, adopting an AI-native model, or stepping away, our platform offers a clear path forward. Our focus remains on delivering superior experiences for agencies, their clients, and carrier partners."
CIII Insurance Services: A Premium California Agency
Founded by industry veteran Cecil Collins, CIII brings a strong portfolio of commercial and personal property & casualty clients. The agency is known for high retention and trusted partnerships with carriers like Chubb and Travelers.
Post-acquisition, CIII will transition to COVU’s remote-first infrastructure, improving efficiency and positioning the agency for scalable growth supported by AI.
Implications for the Insurance Industry
COVU’s acquisition strategy preserves the core strengths of independent agencies—relationships, trust, and service—while upgrading the technology and operations behind the scenes. Agencies can evolve with modern tools or exit without sacrificing customer experience.
This model offers agencies clear options to adapt to shifting industry demands without losing control or legacy value.
About COVU
COVU provides a platform combining AI-native solutions with human expertise to enhance customer experience and agency operations. Its flexible servicing models meet the needs of modern insurance consumers and agencies looking to improve efficiency and growth.
Explore more about AI tools and training that can transform insurance agency operations at Complete AI Training.