COVU Acquires Uno Insurance Services to Expand AI-Driven Insurance Solutions in Texas and Empower Diverse Agencies

COVU Expands Into Texas Market with Acquisition of Uno Insurance Services

COVU, Inc., known for its AI-native customer service solutions in insurance, has acquired Uno Insurance Services, a Texas-based agency with deep roots in Houston’s Spanish-speaking communities. This is COVU’s second acquisition and its first major entry into the Texas market, highlighting the adaptability of its platform to diverse urban populations.

By integrating Uno’s local expertise with COVU’s AI-driven infrastructure, the company aims to better serve diverse customers while supporting independent agencies’ growth or exit strategies on their own terms.

Growth Driven by Community and Strategic Acquisitions

Led by Eddie Vitale, Uno Insurance Services has consistently increased revenue by approximately 26% annually over the past three years. The agency’s focus on acquiring and integrating smaller local agencies around Houston has helped build a loyal, primarily Spanish-speaking customer base.

Uno maintains strong partnerships with carriers like Progressive, Southern Vanguard, and Allstate. Its solid financial performance, including consistent revenue retention above 100%, brings both cultural insight and operational strength to COVU’s expanding national platform.

Following the acquisition, Eddie Vitale will stay on as a strategic consultant, supporting further acquisitions within Texas and beyond.

Benefits for Agency Staff and Customers

Vitale highlights how COVU’s thorough due diligence eased common staffing concerns during the transition. His team now enjoys improved benefits, opportunities to collaborate on a national level, clearer career paths, and flexible work options, including remote work.

Supporting Agencies with Flexible Growth and Exit Options

COVU’s approach provides agency owners with tools to scale, options to reduce their involvement, or pathways for full exit. The platform ensures agencies can maintain their client books, protect relationships, and maximize value regardless of their growth or succession plans.

Vitale expresses strong satisfaction with the partnership, emphasizing the value of joining COVU’s expanding ecosystem.

About COVU

COVU combines AI-native solutions with human support to improve customer service and operational efficiency for insurance agencies. Its flexible servicing models meet the evolving needs of both agencies and consumers.

For insurance professionals interested in learning more about AI tools in the industry, Complete AI Training offers a range of courses tailored to modern insurance roles.