CSG and AWS Join Forces to Deliver Faster, Smarter Cloud and AI Solutions for Telecoms and Finance

CSG and AWS Team Up to Drive Cloud and AI Efficiency for Telecom and Finance

CSG has taken a significant step in its partnership with AWS by making its Converged Mediation solution available on the AWS Marketplace. This move aims to accelerate cloud adoption and AI integration for telecom and financial services firms, delivering potential cost savings of up to 60% on total ownership.

Michael Singer, AWS’s Director of North America Telecommunications, emphasized the shared goal: helping communication service providers (CSPs) advance their digital transformation with cloud-native tools and generative AI to improve business outcomes and customer experiences.

What This Means for Finance Professionals

For finance leaders, cloud transformation is evolving beyond simple migration. The focus now is on modernizing specific infrastructure layers quickly and cost-effectively. CSG’s mediation platform supports this by enabling real-time, scalable data processing and integration. This capability can streamline compliance, speed up financial transactions, and reduce overhead—all critical for banking and financial services operating in a secure, governed AWS environment.

Having the solution in the AWS Marketplace simplifies procurement and deployment. Finance IT teams gain access to a curated, cloud-first ecosystem that reduces vendor complexity and accelerates time-to-value.

Embedded AI for Smarter Operations

Rather than adding AI as an afterthought on outdated systems, CSG and AWS are embedding generative AI and Agentic AI directly into the platform. This integration provides a cleaner path for finance teams to experiment with and scale AI-driven automation and analytics without disrupting existing infrastructure.

Such co-engineered platforms highlight a trend toward delivering tangible outcomes—cost savings, agility, and innovation—over complicated, custom-built solutions. For finance IT leaders managing tight budgets and complex systems, this clarity and focus are especially valuable.

Additional Cloud Collaboration: NICE and AWS

Following a similar approach, NICE partnered with AWS to make its CXone Mpower contact center platform available on the AWS Marketplace. This move combines NICE’s AI-powered customer experience tools with AWS’s machine learning services, offering enterprises faster, simpler access to advanced cloud contact center capabilities.

This partnership helps financial services organisations improve customer service operations by reducing procurement barriers and enabling smoother integration with existing AWS environments. It also allows customers to leverage existing AWS credits for easier adoption.

Why Finance Leaders Should Care

• Cost Efficiency: Up to 60% reduction in total cost of ownership by leveraging cloud-native mediation platforms.
• Faster Transformation: Deploy and scale solutions rapidly through AWS Marketplace, avoiding lengthy vendor negotiations and complex setups.
• Enhanced Compliance and Transaction Speed: Real-time data processing supports regulatory requirements and accelerates financial operations.
• Integrated AI Capabilities: Built-in generative AI tools enable smarter automation and analytics without overhauling legacy systems.

For finance professionals looking to strengthen their cloud and AI strategies, these developments signal practical pathways to modernize infrastructure, improve operational efficiency, and maintain a competitive edge. Exploring specialized AI tools for finance can further enhance these efforts.