Deutsche Telekom Boosts IT Security and Efficiency with AI Automation from IBM

Deutsche Telekom Accelerates IT Processes with AI-Powered Automation from IBM

Deutsche Telekom, a leading provider of telecommunications and IT services, is streamlining its IT operations through AI-driven automation provided by IBM. The company is implementing IBM Concert, an AI-powered solution that automates patch management and orchestrates security-related activities, improving efficiency and security across its systems.

Automating Software Patch Management

Efficient software patch management is essential to maintaining secure and stable IT systems. Patches address vulnerabilities and update software to prevent risks such as security breaches and performance issues. However, managing patches can be complex and time-consuming.

IBM Concert helps Deutsche Telekom accelerate its response to vulnerabilities by automating the patching process. The platform consolidates vulnerability data, patching actions, and reporting into a unified system, enabling intelligent automation with AI. This approach reduces the effort and cost associated with patch management while improving overall operational efficiency.

Faster Patch Deployment and Improved Security

IBM and Deutsche Telekom have designed a fully automated patching process that cuts patching time from 90 minutes to 20 minutes per instance. This significant reduction allows IT teams to focus on strategic initiatives, innovation, and optimization rather than manual patching tasks.

During a pilot phase, Deutsche Telekom reduced the median time to patch critical vulnerabilities from 80 hours to just eight hours—achieving a tenfold improvement. This faster patch deployment enhances the company’s ability to manage IT risks, strengthen security, and maintain regulatory compliance.

Strategic Benefits of AI-Driven Automation

Dr. Peter Leukert, Group CIO of Deutsche Telekom, highlighted the importance of timely patching. He noted that secure operating systems serve as the foundation for all customer-facing applications, databases, and services. Acting quickly on updates reduces security risks significantly.

Dinesh Nirmal, SVP at IBM Software, emphasized that AI-powered automation like IBM Concert allows companies to respond promptly to emerging threats while optimizing resource use. This creates a scalable and secure IT operating model that supports future growth.

• Reduces patching times dramatically
• Improves IT security and compliance
• Frees IT staff for innovation and strategic projects
• Enables intelligent orchestration of security processes

Organizations looking to improve IT efficiency and security through AI automation can explore relevant training and resources in automation and AI at Complete AI Training.