Digital Island has become RingCentral's first partner in New Zealand, bringing agentic voice AI products to businesses across the country. The deal means local organisations can now buy, deploy and get support for RingCentral's unified communications and contact centre software through a New Zealand-based provider rather than dealing directly with a US vendor.
Digital Island, founded in 2004, will handle design, sales, implementation and ongoing support for RingCentral's products. The companies are already working with early adopter customers ahead of wider availability later this year.
Why the partnership exists
Leon Sheehan, Chief Executive Officer of Digital Island, tied the move to New Zealand's productivity problem. "With New Zealand's labour productivity estimated to be around 40% below the top half of OECD economies, businesses are increasingly looking to technology and AI to drive efficiency and growth," he said.
The partnership also gives RingCentral a route into a smaller national market where local sales, migration work and support often determine whether a communications overhaul succeeds. For Digital Island, it adds an international software vendor to a portfolio focused on business collaboration and customer engagement services.
What customers get
RingCentral sells business telephony, messaging, video, contact centre and related software. Its agentic voice AI tools can automate or assist parts of voice-based service work, which the company frames around turning customer interactions into measurable outcomes.
Homayoun Razavi, Executive Vice President and General Manager of Global Strategic Providers at RingCentral, said the company built its global strategy around "partnering with local market leaders who understand what their customers need on the ground." He added that the platform runs on cloud infrastructure "built for reliability, data privacy, and enterprise-grade security."
Market context
Frost & Sullivan analyst Krishna Baidya said New Zealand organisations are "prioritising operational resilience, predictable spend, and execution quality over unproven disruption." He said moving off legacy communications "takes a local partner who can own strategy, deployment, and ongoing support, end to end."
Competition in cloud communications and AI-assisted customer service continues to intensify across Asia-Pacific. Vendors are seeking local partners that can translate broad software offerings into sector-specific projects, while customers weigh automation benefits against integration costs, staff training and the risk of disrupting day-to-day service. For teams evaluating AI for Customer Support, the local support angle matters: Digital Island will handle deployment and ongoing support, not just sales.
Why this matters for customer support teams
If your organisation is considering AI-assisted voice tools, the Digital Island-RingCentral arrangement changes the procurement equation. You can now work with a New Zealand-based team for design, implementation and support, which reduces the risk that a cloud migration stalls after the software licences are signed. For supervisors responsible for contact centre operations, understanding how agentic voice AI fits into existing workflows will become part of the job - resources like AI for Call Center Supervisors can help teams prepare before a vendor rollout begins.
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