Gil Perry and D-ID Bring Digital Humans to Life as the New Face of AI

Gil Perry and D-ID: Bringing Digital Humans to AI Interfaces

Gil Perry’s background in computer science and early work in generative AI set the stage for innovations in digital identity. Starting as a privacy solution in 2017, D-ID was created to protect people from the misuse of face-recognition technology. Perry, now CEO and Co-founder, saw potential beyond privacy — using the same technology to animate faces and create digital humans.

D-ID’s approach turns static images, text, and voice into interactive, lifelike avatars. Whether it’s a CEO’s digital twin or an animated character, these avatars provide a new way to interact with AI. This is especially valuable for customer support, marketing, and internal communications, where scaling human-like interaction can improve engagement and efficiency.

Why Digital Humans Matter for Customer Support

• Personalized interactions: Digital humans can simulate empathy and understanding, creating a more natural connection with customers.
• Scalability: They enable companies to handle more customer interactions without sacrificing quality or warmth.
• Consistency: Avatars deliver accurate information every time, reducing errors and training needs.

Since D-ID handles sensitive digital identities, security is crucial. To meet these demands, the company partnered with Microsoft for better scalability, security, and integration. Microsoft's focus on ethical AI and strong generative AI capabilities made it a fitting choice, ensuring that digital humans are built and deployed responsibly.

For customer support professionals interested in how AI can improve their daily work, exploring digital human technology offers a promising path. These tools can help automate routine tasks while keeping conversations engaging and human-centered.

Learn more about AI applications in customer support and other fields with Complete AI Training’s curated courses.