How AI Is Changing the Job Market and What Skills You Need to Stay Ahead

The Impact of AI on Human Resources Jobs

AI adoption is changing the way work gets done, especially in Human Resources. With advancements like Agentic AI, some HR tasks are increasingly handled by AI systems, reducing the need for human intervention in routine processes.

Catherine Lian, IBM ASEAN General Manager & Technology Leader, points out that repetitive and administrative responsibilities are the first to be replaced by AI. For HR professionals, this means common queries such as leave procedures and routine policy questions can now be managed by AI-powered tools.

Which HR Tasks Are Most Affected?

• Employee inquiries: AI chatbots can answer frequent questions about leave, benefits, and company policies quickly and consistently.
• Administrative workflows: Tasks like scheduling interviews, managing attendance, and processing routine paperwork are increasingly automated.

Call centers and customer support have seen similar AI adoption with virtual assistants handling vast volumes of inquiries. This trend reflects a broader shift toward AI-enhanced efficiency and accuracy.

Why AI Adoption Matters Beyond Cost Savings

The goal of integrating AI in HR isn’t just to cut costs. It’s about improving productivity and delivering a better experience for employees and customers alike. By automating routine tasks, HR teams can focus on higher-value activities like talent development and employee engagement.

To keep pace, HR professionals need to invest in skill development and training that align with AI technology. Understanding how to work alongside AI tools will be crucial for staying relevant and effective in the evolving workplace.

For HR practitioners interested in upskilling on AI and automation, exploring specialized training can provide practical knowledge and improve adaptability. Resources like Complete AI Training’s courses for various jobs offer targeted learning paths designed to build AI fluency.