How Sanofi Israel Uses AI to Empower Employees and Transform HR Operations

HR in the AI Era

Artificial Intelligence is reshaping how companies manage their workforce, and HR professionals are at the forefront of this shift. At the Israel Growth Conference, Katie Kushnir Ventura, Head of HR at Sanofi Israel, shared practical insights on integrating AI to support employees and improve operations.

AI as a Support Tool, Not a Replacement

Sanofi Israel uses AI across various departments, including drug discovery and clinical trials, but their HR approach is focused on empowering employees rather than replacing them. The goal is to have AI assist staff in their daily tasks, allowing people and technology to work side by side.

Creating a New Operating Model

The company has developed a new people and culture operating model centered on Centers of Expertise and digital platforms. These platforms give employees 24/7 access to relevant information and solutions, reducing the need for calls or emails and allowing faster escalation when necessary.

• Employees can find answers independently through AI-powered digital tools.
• The system routes complex issues to the right departments efficiently.
• This approach streamlines HR processes and enhances employee experience.

Sanofi’s strategy highlights AI as a practical tool to make HR services more accessible and responsive, helping employees focus on meaningful work while AI handles routine queries.

Preparing HR for the AI Future

For HR professionals looking to adapt, focusing on digital literacy and employee upskilling is key. AI tools can free up HR teams to concentrate on strategy and employee development rather than administrative tasks.

If you want to explore AI skills relevant for HR roles, consider checking out Complete AI Training's courses for HR professionals. They offer practical guidance on integrating AI tools into everyday work.