Human-Looking AI Concierge Debuts on HCN Tablets, Offering Hotels New Revenue and Guest Engagement Opportunities

First Human-Looking AI Concierge Now Available on HCN In-Room Tablets for Hotels

Hotel Communication Network (HCN), a leader in guestroom tablets for hotels and resorts, has introduced the first human-looking AI Concierge persona with full voice integration. This AI Concierge responds to guests individually and grants voice-activated access to all guest services during their stay at hotels partnering with HCN.

The innovation comes with a new ad-supported revenue model, making the platform highly subsidized for hotels. This approach offers a potential revenue share, helping hoteliers—especially those in the 4-star category—improve margins and stand out amid growing competition. The combination of AI Concierge and ad strategy allows hotels to provide this amenity at little to no cost while generating additional profit.

Global Rollout and HITEC Indianapolis Launch

HCN is launching this platform globally alongside one of the world’s largest hotel brands. The AI Concierge tablet will debut at HITEC Indianapolis, June 16-19, at Booth #2803.

Research shows that hotel guests spend an average of 3.5 waking hours in their rooms, making this an ideal opportunity to deliver personalized brand messaging. The HCN tablets act as a marketing engine, integrating loyalty programs for deeper personalization and connecting with hotel property-management systems and room controls like blinds, thermostats, and room service. This integration results in tablet usage rates above 90%, far exceeding typical QR codes and mobile apps that often see less than 20% engagement.

New Feature: Tablet Content Transfers to Guests’ Mobile Phones

HCN has extended its offering by mirroring in-room tablet content to guests’ mobile devices. This lets travelers carry the AI Concierge with them throughout their stay, providing continuous access to a personal assistant without needing to download apps.

The CEO of HCN emphasized that the convergence of technologies now makes tablets indispensable assets, delivering AI Concierge services directly from the device. The advertising model supports low or no-cost implementation for hotels, with the possibility of profitable revenue sharing.

Advertising and Guest Engagement

HCN’s Chief Revenue Officer highlighted the reach of brand messaging through the tablet platform, ensuring 100% of guests see hotel promotions. The AI Concierge helps guests access hotel amenities, purchase tickets for local events, and make the most of their stay with tailored content and services.

Driving Revenue and Loyalty Program Engagement

The multilingual AI Concierge platform encourages travelers to join loyalty programs or redeem points earned during their stay. Hotels can promote upsell and cross-sell opportunities, driving additional revenue.

With travel being an $11 trillion market, even small increases in guest spending—like one extra dinner, spa visit, or activity per day—can result in significant annual revenue gains when scaled across multiple properties.

HCN also offers a traditional fee-based tablet model for hotels preferring an ad-free experience. This model still produces a strong return on investment. For instance, the tablet supports a “Guest Choice” program where guests can opt out of housekeeping, saving hotels $15-$30 per room—enough to cover the tablet cost.

All-in-One Device for Guest Convenience

Each HCN tablet replaces several in-room devices including phones, TV remotes, clocks, and smart room controls. It provides interactive and AI-enabled features such as:

• Direct in-room messaging and marketing
• Hotel and local restaurant meal delivery
• AI-based itinerary planning
• Event communication and guest surveys
• Interactive city guides and local shopping options
• Early or late check-out requests

These features combine to enhance the guest experience and streamline hotel operations.

To explore the AI Concierge firsthand, visit Booth #2803 at HITEC Indianapolis.

About Hotel Communication Network (HCN)

HCN is a leading provider of in-room guest engagement and monetization platforms for the hospitality industry. After acquiring Crave Interactive, HCN now operates the largest global network of smart hotel tablets and mobile solutions. Their platform integrates guest services, hotel operations, and targeted media delivery.

HCN supports major hotel brands across North America, Europe, and the Middle East, offering a turnkey solution that enhances guest experiences while creating new revenue streams for hotel operators.

For more information, visit www.hcn-inc.com.