Accenture backs $110 million funding round for Netomi's AI customer service tools
Netomi closed a $110 million Series C funding round led by Accenture Ventures, signaling sustained investment in AI systems that handle customer support at scale. The company builds AI tools for chat, email, and voice channels.
The funding will expand Netomi's AI deployments and develop systems designed to resolve customer issues before they escalate. This shift toward proactive support-rather than reactive ticket handling-reflects how customer service teams are beginning to use AI.
Who uses Netomi
The platform powers customer support operations at United Airlines, Delta Air Lines, Paramount, and DraftKings. These deployments span high-volume industries where handling inquiries across multiple channels creates operational pressure.
What this means for support teams
Customer support professionals should understand that AI for Customer Support is moving beyond chatbot basics. Tools like Netomi's now handle nuanced interactions across voice and email, not just text-based chat.
The focus on proactive resolution-identifying and solving problems before customers report them-changes how support work gets structured. Teams will increasingly manage AI systems that flag issues and suggest fixes rather than simply responding to incoming tickets.
For support managers, this funding round confirms that major enterprises are betting significant capital on AI Agents & Automation for customer operations. Understanding how these systems work and where they fit into your workflow is becoming essential.
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