Omnisenti Debuts Voice AI Platform Empowering Small and Mid-Sized Australian Businesses

Omnisenti Introduces Voice AI Platform for Small Australian Businesses

Omnisenti has launched a Voice AI platform specifically for small and mid-sized businesses across Australia. This platform combines secure voice automation with AI-driven departmental support, enabling businesses to streamline customer service and internal operations without large IT teams or hefty budgets.

Called a Voice-First AI Assistant Platform, it focuses on delivering enterprise-level functionality in a package that’s accessible and easy to deploy for smaller firms.

Meet Chawowa: The Core Intelligent Virtual Assistant

At the heart of the platform is Chawowa, an Intelligent Virtual Assistant (IVA) that handles customer interactions using natural speech and contextual understanding. Unlike traditional menu-based bots, Chawowa can engage in real-time conversations, make decisions on the fly, and escalate issues when necessary.

It supports both inbound and outbound calls, helping reduce missed opportunities while maintaining consistent brand communication. Chawowa integrates seamlessly with existing workflows and is backed by a secure system that relies on the company’s proprietary knowledge and agent assistance.

How Omnisenti Built Its Voice AI Platform

Peter Carr, Omnisenti’s CEO, explained that the platform wasn’t developed around voice technology alone. Instead, the process began by focusing on how businesses operate internally.

• SmartAsk: This engine anchors the AI in the company’s own knowledge.
• TeamMates: AI agents that mirror actual organizational roles.
• Voice AI: Added to enable intelligent conversations with customers.
• MCP (Multi-Agent Control Platform): Helps orchestrate and scale these capabilities.

This approach ensures the AI supports real business processes rather than just offering isolated features.

SmartAsk: Proprietary Knowledge at Work

The SmartAsk engine powers the AI’s ability to respond accurately using a company’s own documents, data, and processes. All information stays private, stored in secure on-premises or private cloud environments.

SmartAsk integrates with a private Large Language Model (LLM) to provide responses that are fact-based, traceable, and aligned with the company’s specific rules and language. This keeps interactions relevant and compliant with audit requirements.

TeamMates: AI Agents for Every Business Function

Omnisenti’s TeamMates are AI agents programmed for key departments like Sales, Marketing, Customer Support, Finance, HR, Legal, and more. They all draw from a central knowledge base, ensuring consistency and collaboration across teams.

This means small teams can operate with the efficiency and capacity of larger organizations, even when multiple roles are managed by just a few staff members.

Private MCP: Managing Growth and Complexity

The Multi-Agent Control Platform (MCP) acts as the command center, coordinating workflows, managing permissions, and customizing AI behaviors by role. It’s built to support rapid deployment—businesses can get started in days, not months.

The platform is modular, allowing companies to begin with voice AI and expand as needed. Pricing is structured to suit growing businesses, and deployment options include cloud, private virtual environments, or on-premises setups to meet compliance and data residency requirements.

Accessing the Platform

Australian businesses can obtain Omnisenti’s Voice AI Platform through an approved partner network consisting of managed service providers and technology resellers.

This solution offers a practical way for customer support teams to automate routine interactions, boost efficiency, and maintain consistent customer engagement without complex IT overhead.