Precisely Adds AI Agent to Customer Communications Platform
Precisely released a new version of EngageOne RapidCX on April 22 that adds a governed AI agent to help communications teams identify issues and decide what to do next. The update includes real-time tracking of outbound messages across channels and a redesigned dashboard with five performance metrics.
The Next Best Action Agent analyzes email performance and recommends the most effective follow-up steps. Teams can enable or disable the capability, maintaining control over when and how AI is applied. Additional communication channels are planned for future releases.
What's New
- Next Best Action Agent: Governed AI that reviews communication performance and suggests next steps for email, with other channels coming later.
- Metrics-Driven Homepage: A redesigned interface showing real-time communication performance and recent work without requiring external tools.
- Communication Tracker: A centralized log of outbound messages across channels, showing what was sent, when, and how it performed.
The platform addresses a common problem in regulated industries: teams juggling fragmented tools and institutional knowledge, which creates inefficiencies, delays, and compliance risk. A unified view of communications helps reduce manual work and speeds up issue resolution.
Governance Built In
Precisely embeds the AI recommendations directly into workflows, making them visible and auditable. This approach helps organizations in regulated industries maintain compliance while using AI to work faster.
"This release reflects our AI-first strategy, combining real-time visibility with governed intelligence to help organizations move faster without sacrificing control," said Allan Christian, General Manager of EngageOne products at Precisely.
The company serves 12,000 organizations across more than 100 countries, including 95 Fortune 100 companies. Learn more about Precisely's customer engagement solutions.
Communications professionals managing AI adoption in regulated environments should understand how AI for PR & Communications and AI for Customer Support can improve both efficiency and compliance.
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