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Serviceware and REHAU Industries Strengthen Partnership with AI-Driven IT Cost Management Solution

REHAU integrates Serviceware’s AI-driven platform to automate IT workflows and enhance cost management across 13,000 employees worldwide. This partnership boosts efficiency and financial transparency.

2 min read
Management

REHAU Industries Partners with Serviceware SE for AI-Driven IT and Cost Management

Serviceware SE is strengthening its collaboration with REHAU Industries SE & Co. KG, a leader in polymer-based solutions across construction, industry, mobility, aerospace, and engineering sectors. REHAU is integrating the Serviceware Platform, including the AI Process Engine and Serviceware Financial module, into its new business unit that supports approximately 13,000 employees across Germany, Europe, South Africa, and North America.

The new deployment builds on REHAU’s existing use of Serviceware’s IT service management solutions. The AI Process Engine enables rapid creation and implementation of service processes, automating workflows to improve efficiency. Coupled with Serviceware Financial, this provides REHAU with precise control over IT cost management, budget planning, and financial transparency, helping to reduce expenses and save time.

Enhancing Service Management and Financial Control

Serviceware’s platform allows REHAU to seamlessly integrate new processes into their existing systems. This integration supports higher automation levels and better oversight of service-related financials. Additionally, Serviceware offers consulting expertise to help develop and implement effective service management structures within the new business unit.

Dirk K. Martin, CEO of Serviceware, highlighted the value of this expanded partnership: “Our innovative software supports REHAU Industries across operations and controlling. Together, we will optimize their organizational structure and leverage synergies.”

Positive Market Outlook and SaaS Growth

Serviceware’s strong SaaS capabilities receive recognition from financial analysts. Recent reports by Quirin Privatbank and Montega affirm their buy recommendations and raise price targets, reflecting confidence in Serviceware’s SaaS revenue growth and international expansion. Montega increased its price target to EUR 23.00 from EUR 21.00, while Quirin Privatbank raised theirs to EUR 26.50, indicating upside potential of approximately 58% and 82% respectively. As of May 12, 2025, Serviceware shares closed at EUR 14.55 (Xetra).

About Serviceware SE

Serviceware offers software solutions that automate and digitalize service processes, allowing companies to improve service quality while managing costs efficiently. Its platform includes integrated applications that can operate independently, focusing heavily on artificial intelligence since 2018.

AI is central to Serviceware’s platform innovation and is continuously developed in collaboration with TU Darmstadt. The company supports clients from strategy consulting through platform implementation and offers infrastructure solutions and managed services.

  • Over 1,000 customers worldwide
  • Includes 18 DAX companies and 5 of the 7 largest German firms
  • Headquartered in Idstein, Germany, with 14 international locations
  • More than 450 employees

For management professionals interested in AI-driven IT and financial process automation, exploring Serviceware’s approach offers valuable insights into practical implementation and cost efficiency. You can learn more about AI applications in service management through resources like the AI courses for business professionals.

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