ViewLift launches AI analytics and support tools to boost streaming intelligence and fan engagement

ViewLift Launches Two AI Solutions to Streamline Streaming Intelligence and Customer Support

ViewLift has introduced two AI-driven products aimed at improving business intelligence and customer support for media companies, sports organisations, and content owners distributing content globally.

ViewLift Data Insights Pro: Your 24/7 Virtual Data Analyst

ViewLift Data Insights Pro is a conversational AI analytics tool that delivers personalised, real-time insights via text directly to executives. Acting as a virtual data analyst, it summarises key metrics from the previous day and responds to follow-up questions, providing actionable intelligence around streaming trends, viewer behaviour, content performance, and monetisation.

This tool operates continuously, offering instant clarity on metrics such as live event viewership and revenue, helping decision-makers save time and act quickly.

What this means for operations teams:

• Faster access to critical data without waiting for reports.
• Ability to ask specific questions and get instant, data-backed answers.
• Reduced dependency on dedicated data analysts for routine queries.

ViewLift FanAssist AI: Automating Customer Support with Intelligence

FanAssist AI is an automated support platform that integrates with existing ticketing systems to handle customer inquiries across multiple languages and channels. It categorises tickets, suggests optimal responses based on a 3+3+1 AI decision engine, and automates tasks to resolve issues quickly.

This AI detects the issue, crafts responses using internal knowledge bases combined with large language models, and replies within minutes. It also scales effortlessly during high-traffic events without human intervention, ensuring fans get timely support in their preferred language.

Operational benefits include:

• Significant reduction in customer support ticket volume, demonstrated by a nearly 90% decrease during peak live sports events.
• Improved response times, enhancing customer satisfaction.
• Cost savings by minimising the need for large support teams during spikes.

Advanced Recommendations Engine Powered by Google Vertex AI

ViewLift has enhanced viewer engagement by integrating Google Vertex AI into its platform. This advanced recommendations engine uses machine learning models trained on behavioural and content metadata to offer personalised content suggestions across devices.

The real-time personalisation helps increase viewer retention and watch time, driving higher revenue by adapting content recommendations to each viewer’s interests.

Why This Matters for Customer Support and Operations Professionals

These AI tools empower teams to work more efficiently by automating routine tasks, delivering instant insights, and scaling support during high-demand periods. For those focused on operational excellence and customer experience, adopting AI solutions like these reduces manual workload and improves response quality.

To explore courses on AI tools that can enhance your skills in customer support and operations, visit Complete AI Training.