ViewLift Launches AI Solutions for Smarter Streaming Analytics and Multilingual Customer Support

ViewLift Launches AI Solutions to Boost Streaming Business Intelligence and Customer Support

ViewLift has introduced two AI-driven products aimed at improving business intelligence and customer support operations for media companies, sports organizations, and content owners distributing content globally.

Focused AI Tools for Real Results

While “Artificial Intelligence” is often discussed broadly, ViewLift’s approach centers on delivering practical, client-focused solutions. Rather than chasing hype, ViewLift builds tools that address clear operational needs within demanding sports and media markets.

ViewLift Data Insights Pro: Your AI-Powered Analytics Assistant

Data Insights Pro is a conversational AI tool that acts like a virtual data analyst. It sends content owners personalized, real-time analytics summaries via text, covering key metrics from the previous day. Executives can ask follow-up questions in plain language and get actionable insights on streaming trends, viewer behavior, content performance, and monetization.

This tool operates 24/7, offering quick decision-making support and reducing the need for manual data analysis. It saves time and cuts costs by providing instant clarity on performance metrics.

Key benefits include:

• Real-time, personalized daily summaries
• Text-based interaction for ease of use
• Insights on live viewership, revenue, and engagement
• Continuous availability without additional staffing

ViewLift FanAssist AI: Scalable, Multilingual Customer Support

FanAssist AI automates customer support by integrating with existing ticketing systems to manage inquiries across languages and channels. It uses a unique decision engine to categorize tickets, suggest optimal responses, and automate tasks, resolving customer issues swiftly.

This AI assistant detects problems, crafts replies based on internal knowledge and large language models, and responds to customers within minutes. It scales effortlessly during high-demand events, reducing the need for human agents and improving response times.

For example, a major sports streaming platform saw its support ticket volume drop by nearly 90% during peak live events thanks to FanAssist AI. The system handled complex, multilingual queries in real-time, keeping fans engaged while lightening the load on customer support teams.

Enhanced Viewer Engagement with Google Vertex AI

ViewLift has integrated Google Vertex AI to power its content recommendation engine. This machine learning-driven system analyzes viewer behavior and content metadata to deliver personalized recommendations across devices.

The result is higher viewer retention, longer watch times, and increased revenue. Real-time personalization dynamically adapts to each viewer’s interests, encouraging repeat visits and deeper engagement.

Practical AI Solutions for Streaming Operations

These AI tools show how targeted technology can simplify workflows, improve customer experiences, and provide timely insights. For customer support and operations professionals in streaming media, leveraging AI like ViewLift’s Data Insights Pro and FanAssist AI can lead to faster decisions, improved service quality, and operational efficiency.

To explore more AI applications for customer support and operations roles, consider browsing relevant courses and resources at Complete AI Training.