Walmart Empowers 1.5 Million Associates With New AI Tools for Faster Service and Smoother Workflows

Walmart Introduces AI Tools to Boost Efficiency for 1.5 Million Associates

Walmart is integrating AI technology into its U.S. stores to help 1.5 million associates perform their jobs more efficiently and effectively. The new AI-powered tools focus on simplifying tasks, improving communication, and speeding up shift planning, contributing to better service and increased satisfaction.

Streamlining Shift Planning and Task Management

One of the standout tools is an AI-driven task management system designed to assist store managers and team leads. This tool intelligently prioritizes and recommends tasks, initially targeting overnight stocking duties. Early feedback indicates it has cut shift planning time from 90 minutes to just 30, freeing managers to focus on other critical responsibilities. Walmart is currently piloting this tool for additional shifts in select locations.

Breaking Language Barriers with Real-Time Translation

To support a diverse workforce and customer base, Walmart has launched a real-time translation tool that supports 44 languages in both text and speech formats. This feature incorporates Walmart-specific terminology to ensure accurate communication—for instance, correctly translating store brand names during conversations. The tool is continuously improved through user feedback, with plans to add more languages and expand internationally.

Conversational AI Enhanced with Generative AI

Walmart has long provided associates with a conversational AI platform to answer common questions, such as product locations or schedule details. Soon, this platform will be upgraded with generative AI capabilities that convert complex process guides into simple, step-by-step instructions. This upgrade will make it easier for associates to resolve issues like processing returns without receipts. With over 900,000 weekly users and 3 million daily queries, this AI assistant is becoming an indispensable tool on the floor.

Augmented Reality and RFID Improve Apparel Management

Managing apparel inventory has been a challenge due to high volume and fast turnover. Walmart is addressing this by combining RFID technology with its augmented reality tool, VizPick. This solution guides associates visually to the items that need stocking, reducing time spent on manual inventory tasks. Currently tested in select stores, this approach promises more accurate and efficient apparel floor management.

Technology Supporting Workforce Growth

These AI developments are part of Walmart’s broader investment in its frontline workforce, which includes wage increases, enhanced training programs, and clear career development pathways. Powered by Walmart’s proprietary machine learning platform, Element, these tools prioritize data security while delivering practical benefits. The goal is to enable associates to focus on customer service with greater confidence and connection.

About Walmart

Walmart Inc. (NYSE: WMT) operates more than 10,750 stores and numerous eCommerce sites across 19 countries, serving approximately 270 million customers weekly. With fiscal year 2025 revenue of $681 billion, Walmart employs around 2.1 million associates worldwide. The company continues to lead in sustainability, corporate philanthropy, and employment opportunity.

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