Whale Launches AI Suite to Transform In-Person Commerce with $60M Backing

Whale Launches Enterprise AI Suite to Optimize Operations in In-Person Commerce

Singapore-based Whale has introduced a new AI product suite—Alivia, Echo, SpaceSight, and Harbor—aimed at improving how businesses run and interact with customers in sectors like retail, banking, insurance, and food & beverage. Supported by over $60 million in funding from investors including BOSCH Ventures and Singtel Innov8, Whale is set to grow its global presence while enhancing its AI solutions.

A Unified AI Platform for Operational Efficiency

Whale’s AI platform serves more than 600 enterprises, processing millions of real-time interactions daily. The system captures unstructured data such as voice and video across sales, marketing, and operations, converting it into structured analytics. Alivia, the core AI engine, turns these insights into actionable strategies, helping businesses improve efficiency and decision-making.

Whale’s CEO, Jerry Ye, highlights: “Enterprises need systems that think and act like their best employees. This funding enables us to scale our solutions globally.”

Alivia: The Core AI Engine for Workflows

Alivia is a customizable AI platform that combines step-by-step reasoning with automated task execution. It integrates knowledge graphs and proprietary data to provide context-aware insights in real-time, supporting finance, marketing, and operational functions.

• Stepwise reasoning with multi-step task handling
• Contextual answers via knowledge graph integration
• Enhanced connectivity through MCP integration
• Scenario-specific models for finance, marketing, and operations

By merging internal and external data, Alivia helps teams make faster, more informed decisions, streamlining workflows and boosting productivity.

Echo: Advanced Voice Intelligence for Customer Interactions

Echo converts audio inputs into actionable data with real-time transcription, multilingual support, and contextual analysis. It is available in three hardware versions—Mini, Pro, and Max—each designed for clear, uninterrupted audio capture with noise cancellation and long operational endurance.

• Real-time, multi-language transcription and voice analysis
• Integration with enterprise knowledge bases for informed responses
• AI-powered conversation summaries and service intelligence

Echo helps customer service and sales teams quickly understand client needs, analyze performance, and identify key feedback, improving interaction quality and operational insights.

SpaceSight: AI-Driven Spatial Intelligence for Physical Locations

SpaceSight uses edge computing to provide spatial awareness in retail stores and warehouses. It replaces manual audits with continuous, automated inspections that detect misplaced items, stock shortages, and safety issues in real-time.

• Accurate customer tracking with ReID de-duplication
• Visual AI for inventory control and safety compliance
• Demographic identification to support targeted marketing

This tool reduces labor costs and audit times while improving operational oversight and customer experience.

Harbor: Streamlining Content Creation and Distribution

Harbor addresses enterprise content management by providing AI tools that generate and distribute high-quality text, images, and videos across more than 20 platforms, including TikTok and WeChat. It ensures brand consistency and regulatory compliance.

• AI-generated campaign content
• Multi-channel publishing with compliance monitoring
• Brand guideline integration for uniform messaging

Overall, Whale’s integrated AI platform supports faster response times and consistent customer experiences, with a focus on brick-and-mortar retail expansion across Southeast Asia, North America, and Europe.

Jerry Ye states: “We’re building intelligent infrastructure for forward-thinking enterprises. This funding accelerates our mission to combine AI technology with practical business impact.”

For more information, visit Whale.sg.