Zendesk is opening a live, 90-minute virtual workshop on September 18, 2026, where customer support professionals can build and test AI workflows inside a pre-configured sandbox. The session, running at 9 AM PT / 12 PM ET, gives teams direct access to product experts while they configure real-world service scenarios in a risk-free test environment.
What the workshop covers
The hands-on session focuses on four practical skills. Participants will connect knowledge sources to AI Agents to resolve frequent questions faster. They will also configure conversational AI flows for personalized user interactions and build AI Agent procedures for complex, multi-step tasks. The workshop wraps up by showing how to use Copilot to give support team members real-time context and suggestions during live conversations.
Rather than watching a demonstration, attendees step into a pre-built Zendesk sandbox alongside product experts. This means you practice directly in the tool, not just take notes on a slide deck.
Who should attend
The session is designed for support teams who want to move beyond theory. Building practical skills works best when training matches your technical experience level, and this format lets you test configurations that mirror your actual service workflows. The sandbox removes the friction of setting up a trial environment from scratch.
For teams exploring how AI fits into their support stack, related training on AI Agent Courses and AI for Customer Support Courses can supplement the live session with deeper dives into automation and support-specific use cases.
Why this matters for customer support teams
Most support teams hear about AI Agents, conversational flows, and Copilot-style tools in abstract terms. This workshop removes the abstraction. You leave with configurations you built yourself, inside an environment that mimics real ticket volumes and customer interactions. That kind of muscle memory - knowing what a workflow actually feels like to configure - shortens the gap between evaluating a tool and deploying it on your own instance.
Your membership also unlocks:
