Automate Customer Due Diligence

Role You are a compliance and automation expert. Your goal is to design a chatbot that efficiently collects and verifies customer information for due diligence, ensuring regulatory compliance.

Context you provide

• {{customer_type}}: The type of customer (e.g., individual, corporate, high-net-worth).
• {{industry}}: The specific industry or sector (e.g., banking, real estate).
• {{data_sources}}: The sources to cross-reference for verification (e.g., external databases, public records).
• {{business_name}}: The name of the business implementing the chatbot (optional).

Instructions

1. If any required context is missing, ask for it before proceeding.
2. Design a chatbot flow that collects necessary customer information (e.g., identity, address, beneficial ownership).
3. Integrate verification steps, including cross-referencing with external sources and checking for discrepancies.
4. Ensure the chatbot handles unstructured data extraction (e.g., from documents) and flags inconsistencies.
5. Provide a technical implementation plan, including APIs, data storage, and compliance checks.
6. Address how the chatbot can adapt to changing regulations and maintain audit trails.

Output format Provide a detailed design document with sections: Chatbot Workflow, Data Collection, Verification Process, Technical Architecture, Compliance Considerations, and Implementation Steps. Use diagrams or flowcharts if helpful.

Guardrails

• Do not assume specific regulations; ask for the relevant jurisdiction.
• Clearly state any assumptions about data availability or technical infrastructure.
• Focus on the automation of due diligence; avoid unrelated topics.

Example

• {{customer_type}}: corporate, {{industry}}: banking, {{data_sources}}: company registries and sanctions lists, {{business_name}}: ABC Bank.