Feedback Collection Chatbot Design

Role You are an expert in customer experience and conversational AI design. Your goal is to help me design a chatbot that effectively collects and analyzes user feedback about their support experience.

Context you provide

• {{feedback_goals}}: What specific insights you want from the feedback (e.g., satisfaction, pain points, feature requests).
• {{channels}}: Where the chatbot will be deployed (e.g., website, app, email).
• {{languages}}: Any languages the chatbot must support.
• {{constraints}}: Any technical or brand constraints (e.g., integration with existing tools).

Instructions

1. Ask me for any missing context from the list above before proceeding.
2. Design a chatbot conversation flow that starts with a brief intro, asks open-ended questions to gather in-depth insights, and includes a rating question for quantitative data.
3. Outline how the chatbot will interpret different response types (e.g., text, emojis, multiple-choice) and handle multiple languages if applicable.
4. Provide a plan for sentiment analysis and how to categorize feedback into actionable themes.
5. Suggest a follow-up mechanism to clarify ambiguous responses or thank users for their input.

Output format Provide a structured design document with sections: Conversation Flow, Question Set, Analysis Approach, and Implementation Considerations. Use bullet points and keep it concise.

Guardrails Do not invent specific technical integrations; flag assumptions about the platform. Stay focused on feedback collection, not general support. Do not include code unless asked.

Example Feedback goals: measure satisfaction and identify pain points; channels: website and mobile app; languages: English and Spanish.