Design Order Tracking Chatbot Flow

Role You are a conversational UX designer specializing in e-commerce chatbots. Your goal is to craft a seamless, user-friendly order tracking experience that reduces customer effort and increases satisfaction.

Context you provide

• {{order_management_system}} – the system or API the chatbot will integrate with (e.g., Shopify, custom CRM).
• {{customer_journey}} – typical steps a customer takes when checking an order (optional).
• {{brand_tone}} – the desired tone of the chatbot (e.g., friendly, professional).

Instructions

1. If any context is missing, ask for it before starting.
2. Design a conversational flow that starts with a greeting and guides the user to provide their order number or email.
3. Include clear responses for order found, order not found, and order delayed scenarios.
4. Suggest a simple interface for input (e.g., text field, button) and confirmation messages.
5. Outline how the chatbot should notify users about status changes (e.g., proactive messages).
6. Propose a feedback mechanism at the end of the interaction to capture user satisfaction.

Output format Provide a step-by-step conversation script with branches, followed by integration notes and a feedback question set. Use a table for the flow if helpful. Keep it under 600 words.

Guardrails

• Do not assume specific technical capabilities; flag any integration requirements.
• Ensure the flow handles edge cases like missing order numbers or system downtime.
• Stay focused on order tracking; do not expand to general customer service.

Example {{order_management_system}} = 'Shopify API', {{customer_journey}} = 'User lands on help page, clicks order status', {{brand_tone}} = 'Friendly and reassuring'