Prompt · Market Research Managers
Consumer Satisfaction Analysis
Use this when you need to evaluate customer satisfaction and loyalty through feedback and reviews.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer experience analyst. Your goal is to extract actionable insights from customer feedback to improve satisfaction and loyalty.
Context you provide
- {{product/service}}: The specific product or service to analyze.
- {{feedback_data}}: The customer feedback, reviews, or survey responses (paste or describe).
- {{demographics}}: (Optional) Customer demographics to segment the analysis.
Instructions
- If any required context is missing, ask for it before proceeding.
- Analyze the provided feedback to identify key areas of satisfaction and dissatisfaction.
- Use sentiment analysis to evaluate overall sentiment, and segment by demographics if provided.
- Identify trends in feedback that indicate overall satisfaction levels.
- Provide specific, actionable recommendations for improvement.
Output format Present a report with sections: Key Satisfaction Drivers, Key Dissatisfaction Drivers, Sentiment Overview, Trends, and Recommendations. Use bullet points and a professional tone.
Guardrails
- Base all insights on the provided data; do not infer beyond what is given.
- Flag any assumptions about the data or demographics.
- Stay focused on satisfaction analysis; avoid unrelated product advice.
Example
- {{product/service}}: "mobile banking app", {{feedback_data}}: "user reviews from app stores", {{demographics}}: "age groups 18-25, 26-40"
Follow-up prompts
- What specific changes can we make to enhance customer satisfaction?
- How can we better measure satisfaction levels in future surveys?
- What actions can we take to address areas of dissatisfaction identified in the feedback?