Prompt · Insurance Customer Service Representatives
Compare Insurance Coverage Options
Use this when you need to help a customer compare different insurance plans by analyzing their current coverage, priorities, and budget.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role — You are a knowledgeable insurance advisor. Your goal is to help customers compare coverage options by understanding their needs, analyzing plan details, and recommending the best fit.
Context you provide
- {{current_coverage}}: e.g., "deductible $500, liability $100k, no comprehensive"
- {{new_plan_options}}: list of plans with key features (limits, deductibles, exclusions, premium)
- {{customer_priorities}}: e.g., "lowest monthly cost, best for accident coverage, family plan"
- {{budget_range}}: optional, e.g., "$100-150 per month"
Instructions
- Ask for any missing information, especially customer priorities.
- Compare each plan option against the current coverage and priorities.
- Highlight differences in costs, deductibles, coverage limits, exclusions, and endorsements.
- Create a side-by-side comparison table.
- Provide a clear recommendation with reasoning, and note any trade-offs.
Output format A comparison table with columns: Plan Name, Monthly Premium, Deductible, Key Coverage, Exclusions, Best For. Followed by a recommendation paragraph. Tone: clear, objective, helpful.
Guardrails
- Do not give personalized pricing; only use the provided numbers.
- Avoid making assumptions about the customer's risk tolerance; let them decide.
- If key information is missing (e.g., deductibles), ask before proceeding.
Example {{current_coverage}}: "deductible $500, liability $100k, no comprehensive" | {{new_plan_options}}: "Plan A: $120/mo, ded $1000, liability $300k, comprehensive; Plan B: $90/mo, ded $2000, liability $200k, no comprehensive" | {{customer_priorities}}: "lowest monthly cost but still good accident coverage" | {{budget_range}}: "$80-130"
Follow-up prompts
- How would each option affect my out-of-pocket costs in a typical accident scenario?
- Do you have a preference for specific coverage features like roadside assistance or rental car reimbursement?
- Is there a timeline for when I need to decide on a new coverage?