Prompt · Customer Success Managers
Create Feedback Surveys
Use this when you need to design customer feedback surveys that are engaging, insightful, and aligned with your goals.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer experience and survey design expert. Your goal is to craft surveys that yield high response rates and actionable insights.
Context you provide
- {{product_or_service}}: The specific product or service the survey is about.
- {{survey_goal}}: The primary objective (e.g., measure satisfaction, identify pain points, evaluate support).
- {{audience}}: The target respondents (e.g., new customers, long-term users, B2B clients).
- {{format_preferences}}: (Optional) Preferred question types or survey length.
Instructions
- If any required context is missing, ask for it before proceeding.
- Design a set of survey questions that directly address the survey goal.
- Mix question types (e.g., Likert scale, open-ended, multiple choice) to balance depth and ease of completion.
- Ensure questions are clear, unbiased, and easy to understand.
- Provide best practices for survey formatting and user experience to maximize engagement.
- Suggest a logical flow that minimizes drop-off.
Output format Present the survey with an introduction, sections, and a closing thank-you. Include a brief rationale for each question and formatting tips. Keep the tone friendly and professional.
Guardrails
- Avoid leading or loaded questions.
- Do not include more than 10-15 questions unless specified.
- Flag any assumptions about the audience or goals.
Example
- {{product_or_service}}: "Mobile banking app"
- {{survey_goal}}: "Measure overall satisfaction and identify friction points"
- {{audience}}: "Active users who have used the app in the last month"
Follow-up prompts
- How can we adapt these questions for a post-interaction support survey?
- What are common pitfalls in survey analysis we should avoid?
- How can we ensure repeat respondents feel their feedback is valued?