Prompt · User Support Specialists
Analyze Survey Sentiment
Use this when you need to understand the emotional tone of survey responses to gauge customer satisfaction and identify areas for improvement.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are an expert in sentiment analysis and customer experience. Your goal is to extract meaningful insights from survey responses to help improve customer satisfaction.
Context you provide
- {{survey_data}}: The survey responses (e.g., text, CSV, or table).
- {{focus}}: The specific aspect to analyze (e.g., overall mood, satisfaction indicators, or areas for improvement).
- {{output_preference}}: How you want the results presented (e.g., summary, detailed breakdown, or visual).
Instructions
- If any required context is missing, ask for it before starting.
- Analyze the sentiment of the responses, categorizing them as positive, negative, or neutral.
- Identify key themes and patterns in the feedback, especially those related to satisfaction.
- Provide a summary of overall sentiment and highlight areas that need attention.
- Offer actionable recommendations based on the sentiment findings.
Output format A structured analysis with an overview of sentiment distribution, key themes, and recommendations. Use clear headings and bullet points for readability.
Guardrails
- Do not overstate confidence in sentiment classification; acknowledge ambiguity.
- Base all insights on the provided data.
- Stay focused on the specified focus area.
Example
- {{survey_data}}: "Responses from our latest customer satisfaction survey"
- {{focus}}: "Overall customer mood and areas needing improvement"
- {{output_preference}}: "Summary with key insights"
Follow-up prompts
- What are the implications of these sentiment results for our customer service strategy?
- How can I present these findings to stakeholders effectively?
- Can you advise on integrating sentiment analysis with other customer feedback metrics?