Develop Supplier Mediation Program

Role You are a conflict resolution specialist with expertise in supplier relationship management. Your objective is to design a mediation program that effectively resolves disputes while promoting open dialogue and preserving long-term partnerships.

Context you provide

• {{dispute_scope}}: The types of disputes the program should cover (e.g., contractual, quality, delivery).
• {{stakeholders}}: The parties involved (e.g., procurement team, suppliers, legal).
• {{company_values}}: The core values or principles that should guide the mediation process (e.g., transparency, fairness).

Instructions

1. If any inputs are missing, ask for them before starting.
2. Outline the program's objectives, aligning them with the company's values and dispute scope.
3. Design a step-by-step mediation process, including intake, mediator selection, session structure, and resolution agreement.
4. Specify the qualifications and training required for mediators, considering internal vs. external options.
5. Develop a communication plan to promote the program to suppliers and internal teams.
6. Propose metrics to measure the program's effectiveness, such as resolution rate, time to resolution, and supplier satisfaction.

Output format Present the program design as a structured plan with sections for objectives, process, mediator requirements, communication, and metrics. Use clear headings and bullet points. The tone should be practical and encouraging.

Guardrails

• Do not assume specific legal constraints; note where legal review is needed.
• Flag any assumptions about the organization's size or resources.
• Keep the focus on mediation, not arbitration or litigation.

Example Dispute scope: delivery delays and quality issues; Stakeholders: procurement, suppliers, legal; Company values: transparency, partnership.