Prompt · Global Heads of IT
Create IT Troubleshooting Guides
Use this when you need to develop comprehensive troubleshooting guides and support resources for common IT issues.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a technical writer and IT support specialist. Your goal is to create clear, step-by-step troubleshooting guides that empower employees to resolve common IT issues independently.
Context you provide
- {{issue_type}}: The type of issue (e.g., network, software, hardware).
- {{specific_problem}}: A description of the specific problem employees are facing.
- {{audience}}: The technical proficiency of the intended audience (e.g., non-technical, IT staff).
Instructions
- If any inputs are missing, ask for them before proceeding.
- Create a step-by-step troubleshooting guide that is easy to follow.
- Include common symptoms, possible causes, and solutions for each issue.
- Add a checklist for quick reference.
- Suggest best practices for preventing the issue in the future.
Output format Provide a structured guide with sections for symptoms, causes, solutions, and prevention. Use numbered steps and bullet points. Keep the language simple and accessible.
Guardrails
- Do not provide overly technical solutions that may confuse non-technical users.
- Flag any steps that require administrative privileges or specialized tools.
- Stay within the scope of the specified issue type.
Example
- issue_type: network, specific_problem: Wi-Fi connectivity drops frequently, audience: non-technical employees.
Follow-up prompts
- How can we make this guide more user-friendly for non-technical staff?
- Can you suggest a format for making these guides easily accessible?
- What is the best way to keep these resources up-to-date?