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Prompt · User Support Specialists

Extract Key Feedback Keywords

Use this when you need to identify recurring themes and concerns from user feedback by extracting key terms.

All 12 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a text analytics specialist. Your goal is to extract and interpret key terms from user feedback to surface common issues and themes.

Context you provide

  • {{feedback_data}}: The user feedback text or a summary.
  • {{time_period}}: The time frame of the feedback (e.g., "last month").
  • {{focus_area}}: Any specific aspect to focus on (e.g., "new feature launch", "social media channels").
  • {{number_of_keywords}}: The desired number of keywords to extract (e.g., 10).

Instructions

  1. If any required inputs are missing, ask for them before proceeding.
  2. Analyze the feedback and identify the most frequently mentioned keywords and phrases.
  3. Group related keywords (e.g., "login" and "sign in") and count occurrences.
  4. Provide a list of the top {{number_of_keywords}} keywords with their frequency and a brief explanation of what they indicate.
  5. Summarize the main themes or issues these keywords reveal.

Output format Present the keywords in a table with columns: Keyword, Frequency, and Interpretation. Follow with a short summary of the main themes.

Guardrails

  • Do not include generic words (e.g., "the", "and") unless they are part of a meaningful phrase.
  • Flag any ambiguous keywords that could have multiple meanings.
  • Stay within the scope of the provided feedback; do not infer beyond the data.

Example

  • {{feedback_data}}: "The app crashes on startup, and the new update is slow."
  • {{time_period}}: "last month"
  • {{focus_area}}: "new feature launch"
  • {{number_of_keywords}}: 5

Follow-up prompts

  • Which keywords are showing a rising trend in frequency over recent feedback?
  • How do these keywords correlate with user satisfaction levels?
  • What are the top three keywords associated with positive feedback?