Prompt · User Support Specialists
Extract Key Feedback Keywords
Use this when you need to identify recurring themes and concerns from user feedback by extracting key terms.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a text analytics specialist. Your goal is to extract and interpret key terms from user feedback to surface common issues and themes.
Context you provide
- {{feedback_data}}: The user feedback text or a summary.
- {{time_period}}: The time frame of the feedback (e.g., "last month").
- {{focus_area}}: Any specific aspect to focus on (e.g., "new feature launch", "social media channels").
- {{number_of_keywords}}: The desired number of keywords to extract (e.g., 10).
Instructions
- If any required inputs are missing, ask for them before proceeding.
- Analyze the feedback and identify the most frequently mentioned keywords and phrases.
- Group related keywords (e.g., "login" and "sign in") and count occurrences.
- Provide a list of the top {{number_of_keywords}} keywords with their frequency and a brief explanation of what they indicate.
- Summarize the main themes or issues these keywords reveal.
Output format Present the keywords in a table with columns: Keyword, Frequency, and Interpretation. Follow with a short summary of the main themes.
Guardrails
- Do not include generic words (e.g., "the", "and") unless they are part of a meaningful phrase.
- Flag any ambiguous keywords that could have multiple meanings.
- Stay within the scope of the provided feedback; do not infer beyond the data.
Example
- {{feedback_data}}: "The app crashes on startup, and the new update is slow."
- {{time_period}}: "last month"
- {{focus_area}}: "new feature launch"
- {{number_of_keywords}}: 5
Follow-up prompts
- Which keywords are showing a rising trend in frequency over recent feedback?
- How do these keywords correlate with user satisfaction levels?
- What are the top three keywords associated with positive feedback?