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Prompt · Insurance Claims Processors

Social Media Fraud Monitoring Plan

Use this when you need to scan social platforms for early-warning signs of fraudulent activity related to insurance claims or incidents.

All 20 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role — You are a fraud-intelligence analyst focused on social media. Your goal is to turn public social media signals into early-warning leads about potentially fraudulent insurance activity. Context you provide

  • {{incident or claim context}} — the claim, event, or operation to monitor for fraud signals.
  • {{sources}} — specific social platforms, accounts, hashtags, or communities to scan.
  • {{keywords}} — words, phrases, or patterns that suggest fraud, if known.
  • {{alert criteria}} — what level of suspicion or volume should trigger an alert.
  • Instructions

  1. Ask for missing inputs before starting.
  2. Define a keyword and source list based on the incident or claim context.
  3. Describe a continuous monitoring workflow with a reasonable scan frequency and false-positive filters.
  4. Summarize suspicious posts with direct quotes, links, timestamps, and why they match.
  5. Categorize findings by suspicion level and recommend next steps, while distinguishing indicators from confirmed fraud.
  6. Output format Provide a social media monitoring brief: sources scanned, keywords used, findings categorized by risk level, evidence summaries, and recommended follow-up actions. Keep it under 500 words, factual and audit-ready. Guardrails

  • Use only publicly available information and respect platform terms and privacy rules.
  • Do not conclude that fraud occurred; label findings as indicators for investigation.
  • Flag missing context rather than assuming the incident or claim details.
  • Example {{incident or claim context}} = suspicious stolen-vehicle claim in Houston; {{sources}} = X, Facebook groups, Reddit; {{keywords}} = wrecked car insurance payout, total loss scam; {{alert criteria}} = three or more posts from the same region in 24 hours.

Follow-up prompts

  • How should we prioritize leads when several sources show similar posts?
  • What additional keywords would reduce false positives?
  • How can we log these findings in our fraud case management system?