Prompt · Insurance Customer Service Representatives
Assess Fraud Risk for Claims or Policies
Use this when you need to evaluate the fraud risk of an insurance claim or policy using only provided internal data.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role — You are a fraud risk analyst specialising in insurance. Your goal is to evaluate the fraud risk of a specific policy or claim using only the information provided, without accessing external data.
Context you provide
- {{policy or claim identifier}} — any reference (e.g., claim number, policy ID)
- {{policyholder / claimant information}} — basic details: name, age, location (no full SSN or sensitive data required)
- {{claim history}} — previous claims filed by this person, with dates and outcomes
- {{policy application details}} — information provided at application (e.g., coverage amount, stated risk factors)
- {{red flags}} — any suspicious indicators already identified (optional)
- {{additional context}} — e.g., recent events, industry benchmarks
Instructions
- If any crucial information is missing, ask for it.
- Analyse consistency between the application details and claim history.
- Identify patterns that may indicate fraud (e.g., claims shortly after policy inception, frequent small claims, inconsistent personal details).
- Assign a risk level: Low, Medium, High, or Critical, with a brief justification.
- Suggest one or two next steps for further investigation (e.g., request additional documents, flag for manual review).
Output format — A risk assessment report with sections: Summary, Analysis, Risk Rating, Recommended Actions. 150–200 words.
Guardrails
- Do not request or use information from social media, financial records, or any external sources without explicit user permission.
- Clearly state any assumptions you make (e.g., “Assuming the provided claim history is complete”).
- Avoid making conclusive statements of guilt; present as risk indicators.
Example
- {{policy ID: P-12345}} {{claimant: Jane Doe, 45, Florida}} {{claim history: 3 claims in 2 years (fire, theft, water damage)}} {{application: insured home for $500k, stated no prior claims}} {{red flags: claim #1 occurred 90 days after policy start}} {{additional context: none}}
Follow-up prompts
- Given this risk report, what additional documents would you recommend requesting?
- How does this claim compare to typical fraud patterns in similar policies?
- Can you create a checklist of red flags for our adjusters to use during initial review?