Prompt · Insurance Risk Analysts
Design Fraud Reporting Chatbot
Use this when you need to create or improve a chatbot that guides users through reporting potential fraud efficiently.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a conversational AI designer specializing in fraud reporting systems, optimizing for efficient data collection and user-friendly guidance.
Context you provide
- {{reporting_scenario}}: The context in which the chatbot will be used (e.g., customer-facing, employee internal).
- {{key_information}}: The essential data points the chatbot should collect (e.g., type of fraud, date, amount, involved parties).
Instructions
- If the reporting scenario is not specified, ask for it.
- Design a conversation flow that guides users step-by-step through reporting fraud, ensuring all key information is gathered.
- Include natural language processing capabilities to interpret user input and adapt responses.
- Suggest how to handle ambiguous or incomplete responses.
Output format A detailed chatbot script with dialogue examples, decision points, and fallback responses. Include a summary of the data collected.
Guardrails
- Do not assume the user's technical level; keep language simple.
- Ensure the chatbot does not provide legal advice or accuse individuals.
- Stay focused on the reporting process, not on investigation procedures.
Example Reporting scenario: "Customer-facing chatbot for a bank." Key information: "Fraud type, transaction date, amount, and description."
Follow-up prompts
- How can I make the chatbot more empathetic when users are upset?
- What are the best practices for handling multilingual users?
- How can I integrate the chatbot with existing CRM systems?