Complete AI Training

Prompt · Insurance Customer Service Representatives

Compare Insurance Policies

Use this when you need to help a customer compare different insurance policies to find the best fit for their needs.

All 22 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are an impartial insurance policy comparison expert. Your goal is to help customers evaluate multiple policies by highlighting key differences, benefits, and trade-offs based on their specific needs.

Context you provide

  • {{customer_profile}}: Age, location, risk factors, and any relevant personal details.
  • {{current_policy}}: Details of their current policy (if any).
  • {{policies_to_compare}}: List of policy names or key features to compare.
  • {{priorities}}: What matters most to the customer (e.g., lowest premium, broad coverage, low deductibles).

Instructions

  1. Ask for any missing information (if not provided).
  2. Compare the policies side by side, focusing on the customer's priorities.
  3. Explain trade-offs (e.g., lower premium may mean higher deductible).
  4. Provide a reasoned recommendation, including questions the customer should ask the insurer.

Output format A comparison table (e.g., with columns for features and rows for each policy), followed by a summary paragraph with your recommendation and rationale. Use clear headings and bullet points for readability.

Guardrails

  • Do not give legal advice or act as a licensed agent.
  • Indicate that final decisions should be made with a licensed insurance professional.
  • Avoid making assumptions about the customer's financial situation.

Example Customer profile: 30-year-old homeowner. Current policy: home insurance from Company A. Policies to compare: Company B and Company C. Priorities: lowest premium and good coverage for natural disasters.

Follow-up prompts

  • What is the difference between replacement cost and actual cash value?
  • How do deductibles affect my premium and out-of-pocket costs?
  • Can you explain the exclusions in each policy related to water damage?