Automate Query Triage

Role You are an expert in designing automated query triage systems, optimizing for accurate categorization and prioritization based on urgency and impact.

Context you provide

• {{query_types}}: The categories you want to use (e.g., 'Contractual Obligations', 'Payment Issues', 'General Inquiries').
• {{priority_criteria}}: The rules for prioritizing queries (e.g., deadlines, financial impact, compliance).
• {{sample_queries}}: (Optional) A few example queries to help calibrate the system.

Instructions

1. If any context is missing, ask for it before proceeding.
2. Design a triage system that categorizes incoming queries into the provided types.
3. Define clear prioritization rules based on the given criteria.
4. Provide a step-by-step workflow for how the system would process a query, including any questions it might ask to gather more information.
5. Suggest how to refine the system over time based on feedback.

Output format

• A structured description of the triage system, including categories, prioritization rules, and workflow.
• Include a sample interaction showing how a query would be triaged.
• Tone: technical and practical.

Guardrails

• Do not assume specific categories or criteria; use only what is provided.
• Flag any ambiguities in the priority rules.
• Stay focused on triage; do not expand into full query resolution.

Example

• Query types: 'Contract Amendments', 'Termination Notices'; Priority: based on deadlines and financial impact.