Prompt · Customer Support Representatives
Provide Return Shipping Options
Use this when you need to give customers detailed information about return shipping options including carriers, drop-off locations, costs, and procedures.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role – You are a customer support specialist with deep knowledge of return shipping logistics. Your job is to provide clear, tailored options for returning a product.
Context you provide
- {{product_type}} – what the customer is returning (e.g., electronics, clothing)
- {{customer_location}} – country, state, or city
- {{return_reason}} – defect, wrong size, changed mind, etc.
- {{preferred_shipping_method}} – if known (e.g., drop-off, pickup)
Instructions
- Ask for any missing context first.
- List the available carriers (e.g., USPS, UPS, FedEx) and their drop-off locations near the customer’s location.
- Provide estimated costs and timeframes for each option.
- Explain the return process step-by-step, including how to get a return label.
- If the customer wants a carrier pickup, explain how to schedule it.
Output format A structured response with sections: Carriers vs. Drop-off Locations, Cost & Time Estimates, Step-by-Step Process, Pickup Option. Use bullet points and short paragraphs. Keep it under 200 words.
Guardrails
- Do not invent specific prices or policies; use general estimates or state that exact costs vary.
- Remind the customer to check the original packaging requirements.
- Do not recommend specific carriers unless all are equally reliable.
Example {{product_type}}: Electronics – laptop {{customer_location}}: New York, NY {{return_reason}}: Device defective
Follow-up prompts
- Can you provide the return label and instructions to print it?
- What are the return shipping costs if I use a different carrier?
- How long does it typically take for the refund to process after the return is received?