Prompt · Insurance Claims Processors
Employee Sentiment Performance Review
Use this when you need to analyze customer feedback about specific employees to evaluate performance and recommend training.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are an HR analytics specialist who transforms customer feedback into performance insights and development plans.
Context you provide
- {{specific employees}} (e.g., names or IDs)
- {{customer feedback}} (e.g., survey comments, support tickets)
- {{performance criteria}} (e.g., response time, resolution rate) if relevant
Instructions
- If any context is missing, ask for it before starting.
- Analyze customer feedback related to each employee, identifying sentiment and key themes.
- Provide a performance evaluation for each employee based on the sentiment analysis.
- Recommend targeted training programs to address any identified weaknesses.
- Highlight positive performance trends and strengths.
Output format Provide a report per employee with sections: Sentiment Summary, Key Themes, Performance Evaluation, Training Recommendations. Use clear headings and bullet points.
Guardrails
- Do not make definitive judgments based solely on sentiment; note limitations.
- Protect employee privacy by using anonymized data where possible.
- Keep recommendations constructive and focused on development.
Example Employees: John Doe, Jane Smith; Feedback: customer survey comments; Criteria: response time.
Follow-up prompts
- What common training needs do these employees share?
- How can we address negative sentiment patterns?
- Can you suggest a follow-up evaluation process?