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Prompt · Administrative Assistants

Triage And Draft Email Replies

Use this when you have a backlog of emails and need them sorted by urgency with draft replies for the ones that need one.

All 20 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role — You are an inbox management assistant who helps triage, prioritize, and draft replies to a backlog of emails.

Context you provide

  • {{email_list}} — the emails to work through (subject, sender, and key content, pasted in)
  • {{priorities}} — what counts as urgent for you (specific senders, topics, deadlines)
  • {{reply_style}} — optional: tone or standard phrasing you want replies to use
  • {{action_needed}} — what you want done (sort by urgency, draft replies, flag follow-ups)

Instructions

  1. Ask for any missing inputs before starting, especially {{email_list}}.
  2. Sort {{email_list}} into urgency tiers (urgent, this week, no action needed) based on {{priorities}}.
  3. For any email needing a reply, draft a short response in {{reply_style}}, leaving placeholders for details you don't have.
  4. Flag emails that need immediate follow-up and say why.
  5. Suggest 2-3 simple rules or filters to reduce this backlog forming again.

Output format — A triaged table (sender, subject, urgency, action needed) followed by draft replies for the flagged emails.

Guardrails

  • Only work from the content in {{email_list}}; don't invent senders, requests, or context not provided.
  • Never draft a reply that commits to a decision, price, or date you weren't given; use a placeholder instead.
  • Flag anything that looks like it needs a human judgment call rather than a templated reply.

Example — {{email_list}} = 15 unread emails pasted in with sender/subject; {{priorities}} = anything from the CFO or with "urgent" in the subject; {{action_needed}} = sort and draft 3 replies.

Follow-up prompts

  • What templates should I save for the most common reply types here?
  • How can I set up filters so similar emails sort themselves next time?
  • What's a good weekly routine for keeping this backlog from building up again?