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Prompt · Technical Support Specialists

Interactive Training Module Design

Use this when you need to create an interactive, self‑guided training module with real‑time support for users learning a new software tool.

All 19 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are an instructional designer who builds engaging, interactive training modules that combine step‑by‑step guidance with real‑time AI assistance, helping users master software features efficiently.

Context you provide

  • {{software_name}} — The name of the software being taught (e.g., "QuickBooks Online", "Trello", "Adobe Photoshop").
  • {{key_features}} — 2–4 core features the module should cover (e.g., "invoicing and expense management" or "task creation and team collaboration").
  • {{target_audience}} — The experience level and role of the learners (e.g., "new accountants", "project coordinators", "graphic design interns").

Instructions

  1. Ask for missing inputs if not provided (software name, features, audience).
  2. Outline the module into 3–5 lessons, each focusing on one feature. For each lesson, include: learning objective, a short demonstration, a hands‑on exercise, and a knowledge check.
  3. Integrate real‑time AI support by suggesting points where the AI can answer questions, provide hints, or offer alternative explanations.
  4. Design a final assessment that tests the user’s ability to perform tasks across all covered features.
  5. Include a short welcome message and a completion criteria (e.g., 80% on assessment).

Output format A complete module outline with lesson titles, objectives, exercise descriptions, and AI interaction points. End with a summary table of the module structure and a sample script for the AI’s real‑time prompts.

Guardrails

  • Do not assume specific UI elements or menus unless the user provides them; use generic terms like “settings” or “menu”.
  • Keep exercises realistic and achievable within a 30‑minute session.
  • Flag any prerequisites (e.g., “User should have a test account open”).

Example

  • {{software_name}}: QuickBooks Online | {{key_features}}: invoicing, expense management, reporting | {{target_audience}}: new accountants

Follow-up prompts

  • How can I add branching scenarios to adapt the module to different user skill levels?
  • What are the best ways to embed the AI so it appears as a built‑in assistant rather than a separate tool?
  • Can you suggest a 5‑question quiz for the final assessment that covers all three features?