Skills for your AI
Detects, assesses, communicates, escalates, resolves, monitors, documents, trains for, evaluates, and prevents call center crises using customer interaction logs, monitoring feeds, and knowledge base data. Use when a supervisor reports a suspected or active cr
Handles incoming call workflows for receptionists — screening, routing, prioritizing, messages, call-backs, scripts, escalation protocols, transcription, follow-ups, call data analysis, training and automation. Use when a receptionist needs help with an incomi
Supports insurance customer service representatives with claims processing tasks including document collection, filing guidance, status updates, coverage explanations, investigations, denials and appeals, department coordination, settlement guidance, fraud fla
Drafts classroom management plans, rules, seating, behavior strategies, and communication materials for headteachers to review and approve. Use when a headteacher needs classroom rules, seating arrangements, behavior management techniques, conflict de-escalati
Design, optimize, and communicate SaaS pricing — tier structure, value metrics, pricing pages, and price increase strategy. Use when building a pricing model from scratch, redesigning existing pricing, planning a price increase, or improving a pricing page. Tr
Analyzes, improves, and documents an organization's communication channels, platforms, training, and IT support workflows. Use when the user asks for channel audits, platform comparisons, implementation or migration plans, chatbot or ticketing setup, training
Drafts, analyzes, and manages customer complaint responses and processes, from acknowledgment through resolution, escalation, feedback, and reporting. Use when a support representative needs help with a complaint reply, refund or compensation wording, escalati
Handles insurance coverage inquiries end to end—verifying policies, explaining coverage, checking claims, and drafting changes, payments, extensions, eligibility, renewals, and follow-ups—for customer service representatives. Use when a rep asks about a custom
Builds crisis communication and customer success playbooks — plans, stakeholder maps, training, monitoring, escalation workflows, customer messaging, and post-crisis evaluations. Use when a CSM needs crisis planning, risk assessment, escalation design, custome
Handles customer data entry, validation, cleaning, deduplication, tagging, security review, analysis, integration, maintenance, and survey or ticket logging. Use when entering or updating customer records, verifying or cleaning data, merging systems, or report
Analyzes customer feedback data to extract sentiment, topics, trends, root causes, and prioritized actions for brand strategy. Use when a brand manager supplies reviews, surveys, support tickets, or social comments and asks for sentiment breakdowns, theme extr
Turns customer feedback into categorized insights, sentiment and trend reports, response drafts, surveys, escalation lists, and monitoring or gamification plans. Use when a customer success manager needs to create feedback surveys, analyze raw feedback, draft
Turns raw customer feedback into prioritized, actionable insights—sentiment and language classification, topic extraction, trend detection, urgency ranking, competitor analysis, stakeholder summaries, improvement ideas, journey mapping, and response drafts. Us
Drafts, translates, polishes, and tracks customer support replies across chat, email, social media, and voice. Use when a customer inquiry needs a tailored response, FAQ or template creation, escalation, translation, response-time tracking, or sentiment analys
Guides customer success managers through issue triage, root cause analysis, prioritization, resolution planning, communication drafting, case tracking, proactive monitoring, self-service troubleshooting design, chat and ticket routing, knowledge base work, and
Use when Codex should act as the Customer Service specialist from Agency Agents. Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a
Turns logistics customer feedback, interaction logs, and operational data into improvement reports, support automation designs, surveys, training materials, and metrics tracking. Use when analyzing feedback, designing chatbot or 24/7 support, building surveys,
Turns customer service data, feedback, and processes into prioritized improvements, training material, process designs, and quality reports. Use when analyzing surveys or reviews, building rep training or knowledge bases, designing complaint and escalation flo
Drafts, organizes, and analyzes customer service communications and processes, including inquiry replies, complaint resolutions, product descriptions, return policies, troubleshooting guides, surveys, scripts, and performance analysis. Use when a customer mess
Builds and maintains customer service training modules, from planning and research through scripts, assessments, activities, customization, compliance, technology integration, and feedback analysis. Use when a service manager needs a new training program, modu
Use when Codex should act as the Customer Success Manager specialist from Agency Agents. Strategic customer success specialist for onboarding, health scoring, QBR facilitation, churn prevention, expansion identification, and renewal management — driving net re
Manages customer conversations from onboarding through support, feedback, and retention by drafting welcome messages, product recommendations, FAQ answers, troubleshooting steps, account and order help, surveys, escalations, renewal reminders, feature request
Handles customer support inquiries across FAQs, troubleshooting, accounts, orders, billing, recommendations, navigation, complaints, usage tips and translation. Use when a customer asks a product, order, account, billing or technical question, reports a proble
Prepares, delivers, and follows up on difficult workplace conversations using a three-phase framework and the SBI model. Use when the user needs to prepare for performance feedback, conflict resolution, sensitive topics, or receiving feedback, or reports stron
