Skills for your AI
Handles customer data entry, validation, cleaning, deduplication, tagging, security review, analysis, integration, maintenance, and survey or ticket logging. Use when entering or updating customer records, verifying or cleaning data, merging systems, or report
Analyzes customer feedback data to extract sentiment, topics, trends, root causes, and prioritized actions for brand strategy. Use when a brand manager supplies reviews, surveys, support tickets, or social comments and asks for sentiment breakdowns, theme extr
Turns customer feedback into categorized insights, sentiment and trend reports, response drafts, surveys, escalation lists, and monitoring or gamification plans. Use when a customer success manager needs to create feedback surveys, analyze raw feedback, draft
Turns raw customer feedback into prioritized, actionable insights—sentiment and language classification, topic extraction, trend detection, urgency ranking, competitor analysis, stakeholder summaries, improvement ideas, journey mapping, and response drafts. Us
Drafts, translates, polishes, and tracks customer support replies across chat, email, social media, and voice. Use when a customer inquiry needs a tailored response, FAQ or template creation, escalation, translation, response-time tracking, or sentiment analys
Guides customer success managers through issue triage, root cause analysis, prioritization, resolution planning, communication drafting, case tracking, proactive monitoring, self-service troubleshooting design, chat and ticket routing, knowledge base work, and
Use when Codex should act as the Customer Service specialist from Agency Agents. Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a
Turns logistics customer feedback, interaction logs, and operational data into improvement reports, support automation designs, surveys, training materials, and metrics tracking. Use when analyzing feedback, designing chatbot or 24/7 support, building surveys,
Turns customer service data, feedback, and processes into prioritized improvements, training material, process designs, and quality reports. Use when analyzing surveys or reviews, building rep training or knowledge bases, designing complaint and escalation flo
Drafts, organizes, and analyzes customer service communications and processes, including inquiry replies, complaint resolutions, product descriptions, return policies, troubleshooting guides, surveys, scripts, and performance analysis. Use when a customer mess
Builds and maintains customer service training modules, from planning and research through scripts, assessments, activities, customization, compliance, technology integration, and feedback analysis. Use when a service manager needs a new training program, modu
Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies
Use when Codex should act as the Customer Success Manager specialist from Agency Agents. Strategic customer success specialist for onboarding, health scoring, QBR facilitation, churn prevention, expansion identification, and renewal management — driving net re
Manages customer conversations from onboarding through support, feedback, and retention by drafting welcome messages, product recommendations, FAQ answers, troubleshooting steps, account and order help, surveys, escalations, renewal reminders, feature request
Handles customer support inquiries across FAQs, troubleshooting, accounts, orders, billing, recommendations, navigation, complaints, usage tips and translation. Use when a customer asks a product, order, account, billing or technical question, reports a proble
Plans and executes data integration work — cleaning, transforming, merging, deduplicating, normalizing, validating, enriching, quality assessment, and cloud or ML pipeline support. Use when the user brings datasets to clean, convert, join, standardize, validat
Validates and cleans datasets by checking formats, duplicates, consistency, accuracy, completeness, and integrity, and builds validation scripts and rules. Use when the user asks to reformat data, find or remove duplicates, cross-check fields or sources, verif
Plans and validates cross-provider database migrations by discovering schemas, mapping types, generating schema and data scripts, and producing a migration-plan.md with rollback and downtime estimates. Use when the user requests a database migration plan, sche
Installs, configures, and verifies a DeltaChat email channel adapter in a host assistant service, including credentials, invite links, and agent wiring. Use when adding DeltaChat messaging, setting email credentials, generating invite links, wiring DMs or grou
Deploys code from the current directory to Railway with railway up, covering detach, CI, service-specific, unlinked-project, and subdirectory deploys plus build-failure fixes. Use when the user asks to deploy, ship, or redeploy to Railway, or reports a Railway
Adds an additional phone number to an existing Dial channel in a NanoClaw install by verifying prerequisites, choosing a number and agent group, wiring the messaging group, and restarting to confirm. Use when an operator wants a second or third public line on
Installs the Dial CLI and credential into selected agent groups so they can send SMS, place AI voice calls, and receive verification codes. Use when an operator wants to grant Dial access to specific agents, verify or remove a Dial install, or scope the Dial c
Prepares, delivers, and follows up on difficult workplace conversations using a three-phase framework and the SBI model. Use when the user needs to prepare for performance feedback, conflict resolution, sensitive topics, or receiving feedback, or reports stron
Adds Discord bot support to a chat service by copying the adapter, registering it, installing the pinned package, validating build and test, then guiding app setup, credential storage, service restart, and DM channel resolution. Use when the user asks to integ
