Skills for your AI
Turns help desk tickets, chats, and metrics into prioritized routing plans, knowledge base drafts, automated responses, chatbot flows, and performance reports. Use when triaging tickets, drafting support content, analyzing chat or ticket data, or planning proa
Classifies, routes, and tracks help desk escalations to the correct departments with priority assignment, guidelines, metrics, and history. Use when a technician describes an issue needing another team, needs a priority level, wants routing automation, knowled
Manages the help desk feedback lifecycle from collection through analysis, prioritization, documentation, reporting, implementation tracking, and closing the loop with users. Use when a technician needs feedback request templates, feedback analysis, issue prio
Guides help desk technicians through remote diagnosis and resolution of network, software, hardware, security, account, email, remote access, and performance issues, from triage to documentation. Use when a support ticket arrives or a technician needs troubles
Provides help desk security guidance on passwords, phishing, safe browsing, updates, backups, mobile security, social engineering, encryption, network and remote work security, incident reporting, and policy compliance. Use when a technician or end user asks h
Logs, triages, escalates and analyzes help desk tickets, drafts user notifications, and maintains knowledge base entries. Use when a user reports an issue, when a ticket needs categorization, priority, assignment or escalation, when checking for duplicates, or
Triages support tickets, guides troubleshooting, drafts knowledge base articles, plans integrations, monitors SLAs, analyzes feedback, and supports onboarding. Use when a ticket or batch needs prioritization, a user reports a common technical issue, documentat
Use when Codex should act as the Hospitality Guest Services specialist from Agency Agents. Comprehensive hospitality guest services specialist for hotels, resorts, restaurants, and event venues — covering reservations, check-in/check-out, concierge services, g
Sorts incoming email into reply-now, read-later, and ignore buckets, drafts replies, flags escalations and deadline conflicts, and reports weekly recaps. Use when the user asks for a morning sweep, a reply draft, an escalation check, a read-later queue, an una
Launches, manages, and cost-optimizes ML training, batch, and serving workloads across clouds with SkyPilot. Use when launching clusters or tasks, choosing spot instances or cheapest regions, configuring multi-node distributed training, mounting storage or che
Collects, verifies, and guides insurance claimants through initial claims intake, documents, forms, status, denial appeals, settlement, scheduling, and escalation. Use when a claimant starts a claim, asks about eligibility, documents, forms, status, FAQs, deni
Guides help desk technicians through initial problem assessment, troubleshooting, escalation, documentation, and stakeholder notification. Use when a new ticket arrives, when problem details need clarifying, when analyzing root cause, when troubleshooting comm
Analyzes insurance customer feedback, designs surveys, trains chatbot responses, optimizes service processes, and builds quality, training, technology, communication, metrics, and multilingual support plans. Use when an insurance operations manager needs to im
Supports insurance customer service reps through the full dispute resolution workflow, from classifying disputes and organizing claim documentation to drafting customer communications, documenting cases, and advising on escalation or legal referral. Use when a
Handles insurance payment assistance for customer service representatives, including payment plans, extensions, reminders, processing, history, confirmations, refunds, and hardship programs. Use when a representative needs help with a customer's payment inquir
Automate Intercom customer messaging, support workflows, user engagement, and product tours
Installs, refreshes, validates, and removes the Iron Proxy gateway and its Iron Control console for NanoClaw, including app credentials and grants. Use when the user wants to install or refresh Iron Proxy, grant an app access through it, remove it, or verify t
Builds and maintains a disaster recovery plan covering risk assessment, backup and recovery, system and network recovery, communications, emergency response, resilience design, vendor management, training, incident escalation, and testing. Use when the user ne
Builds and maintains AI chatbots and helpdesk workflows for IT support teams, drafting FAQ content, ticket triage, integrations, performance reports, escalation flows, knowledge base updates, onboarding flows, and self-service troubleshooting flows. Use when a
Builds efficient multi-stop travel itineraries with realistic timing, reservation deadlines, and buffer/backup plans. Use when planning a multi-stop trip, allocating time to activities, scheduling when to book reservations, or adding buffers and backups to a d
Turns a service business's revenue and cost data into per-job, per-client, and per-service-line profit reports with margin rankings and repricing prescriptions. Use when asked which clients or jobs make money, why a job lost money, what to charge a client, or
Turns raw customer interaction data into journey maps, segment personas, touchpoint and emotional analyses, optimization plans, trend reports, and stakeholder-ready journey reports. Use when the user asks to map, segment, analyze, optimize, or report on the cu
Coordinates priorities across people, projects, and assistants by sequencing work, aligning teams, and orchestrating task execution. Use when the user needs help prioritizing competing work, aligning multiple teams or projects, or delegating tasks to other ass
Use when Codex should act as the Language Translator specialist from Agency Agents. Real-time Spanish ↔ English translation specialist with cultural context, regional dialect awareness, travel phrase guidance, and tone-appropriate communication for everyday, b
