AI agent for accounts receivable specialists
Aging Priority and Call Prep Agent
A ranked weekly call plan that collects the most at-risk cash first
What it does
Collectors often work the aging report from top to bottom, which spends time on safe accounts while risky ones slip. Each Monday this agent ranks the aging report by risk and value. It looks at balance, days past due, payment trend, broken promises and credit limit use. For the top accounts it builds a call sheet with open invoices, last contact, promises made, disputes and a suggested ask. After calls, the specialist logs outcomes, and the agent checks whether each promise to pay was kept on the date. Broken promises move the account up the list, and the agent re-ranks and updates the plan. The specialist decides what to say and any escalation or credit hold. Edge case: a large customer is always 40 days late but always pays, so the agent weighs its own history and does not rank it above a newly slipping small customer.
How it works
Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.
Read the steps as a list
- Weekly aging snapshot
- Pull aging, payments and call notes
- Score accounts by risk and value
- Build call sheets for top accounts
- Specialist calls and logs promises
- Were promises to pay kept on the date?If not: raise the account score and add a follow-up call. Back to step 3.
- Specialist approves escalation to manager or credit holdThe agent waits here for your OK.
- Updated call plan and collection notes
How it decides
It scores each account on balance, days late, change versus normal pattern and broken promises, then ranks by score.
- Broken promise: move to top 10
- Paying slower than its own normal pattern by 15 days: raise score
- Over credit limit and over 60 days: suggest credit hold
Make it yours
Every agent is a starting point. You choose these settings for your own situation.
- Number of accounts on the weekly list
- Weight of balance versus days late
- When to suggest a credit hold
- Call sheet layout
What keeps you in control
It always asks you first
- Credit holds
- Escalating to sales or management
Hard limits
- Never places a credit hold itself
- Never contacts customers directly
It stops when
- Done: call plan published and promises tracked
- Stop: aging data incomplete
Set it up
We guide you through the set-up, step by step
Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.
- One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
- The agent then walks you through connecting your own data, one source at a time
- A downloadable copy with the flow chart, the rules and the full guide
