Branch Complaint Resolution Deadline Agent

Banks must answer complaints within set timeframes, and missing a point or the required wording can lead to a regulator complaint. This agent logs each complaint, classifies it and sets the regulatory deadline. Possible fraud goes straight to the fraud team with no draft reply. For others, it routes the complaint to the right staff and gathers the facts. It drafts a response and checks that it covers every point raised and includes required information such as escalation rights. Incomplete drafts go back to staff for the missing parts. It tracks deadlines and warns before they pass. The branch manager approves every response. Monthly, it counts complaints by cause so the branch can fix repeat problems such as fee confusion. Edge case: a complaint involves possible fraud, so it goes to the fraud team without a draft reply.