Constituent Correspondence Triage and Reply Agent

Constituents write about bills, local issues and problems with state agencies, and the inbox can reach hundreds of messages a day. This agent reads incoming mail, checks each sender against the district list, and sorts messages into opinion mail, casework and urgent items. Opinion mail is matched to a bill and to the office's approved position letter. Before drafting, it checks that a current approved position exists for that topic. If the position changed or none exists, it holds the messages in a 'needs position' queue and tells staff. Casework goes to the caseworker with a short summary. Out-of-district senders get a courtesy reply. Staff review the drafts in batches and decide what is sent. Edge case: messages that mention self-harm or threats skip the queue and go to the chief of staff right away.