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AI agent for paramedics

Critical Incident Peer Support Follow-up Agent

Every crew member on a critical call is offered support at set points and nobody falls through

Critical Incident Peer Support Follow-up Agent: what goes in, what the agent does and what you get

What it does

After calls involving a child death, a line-of-duty injury or a mass casualty, EMS crews need follow-up, not a single offer. This agent watches call records for incident types on the agency's critical incident list. When one occurs, it lists every crew member on the call and drafts a check-in from a trained peer, not from a manager. It schedules a defusing within 24 hours and a debrief within 72 hours if the supervisor approves. Afterward it checks who attended and who declined. For those not reached, it drafts a gentle second contact at one week and again at one month. It records only attendance and contact, never what was said. Edge case: a crew member who works for a mutual aid agency is passed to that agency's peer team, with consent, rather than contacted directly.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueYes, continueNoNo 1 STARTS WHEN Critical incident call closes 2 USES A TOOL Read call record and list all crew on scene 3 DOES Match each crew member to a peer supporter 4 YOU APPROVE Supervisor approves defusing and debrief plan 5 USES A TOOL Send peer check-ins and book sessions 6 CHECKS THE RESULT Has every crew member been reached by a peer within24 hours? If not: try a second contact method and tell thecoordinator. Back to step 5. 7 DOES Schedule one-week and one-month follow-ups 8 CHECKS THE RESULT Were follow-ups completed or declined? If not: reschedule with a different peer and notify thecoordinator. Back to step 7. 9 RESULT Case closed with contact log only
Read the steps as a list
  1. Critical incident call closes
  2. Read call record and list all crew on scene
  3. Match each crew member to a peer supporter
  4. Supervisor approves defusing and debrief planThe agent waits here for your OK.
  5. Send peer check-ins and book sessions
  6. Has every crew member been reached by a peer within 24 hours?If not: try a second contact method and tell the coordinator. Back to step 5.
  7. Schedule one-week and one-month follow-ups
  8. Were follow-ups completed or declined?If not: reschedule with a different peer and notify the coordinator. Back to step 7.
  9. Case closed with contact log only

How it decides

It uses the agency's incident type list to start a case and the contact log to decide who needs another offer.

  • Incidents on the agency list always open a case
  • Peers are not matched with their own direct reports
  • Unreached crew get a second method within 24 hours
  • Outside agency crew go to their own peer team with consent

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Critical incident type list
  • Follow-up points (default 24 hours, 1 week, 1 month)
  • Contact methods allowed
  • Who sees the contact log

What keeps you in control

It always asks you first

  • Supervisor approves the debrief plan
  • Crew member consents before any referral to counseling

Hard limits

  • Never records what was said in sessions
  • Never shares participation with managers beyond the coordinator
  • Respects any request to stop contact

It stops when

  • Done: one-month follow-up complete for all crew
  • Stop: crew member asks for no further contact

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA pediatric cardiac arrest closed on 12 January with four crew. The agent matched peers and supervisor Ken Moss approved a defusing on 13 January. By the 24-hour check, medic Lisa Grant had not replied to text. The agent called her station line and alerted the coordinator, and she attended. At one month, two crew declined further contact and the case closed.

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