Dropped Call Callback Agent

In a busy dispatch center, a call that drops before the caller gives a location or reason is easy to lose under the next ringing line. This agent lists every abandoned and disconnected call from the call log. For each number it checks open incidents and past calls to see whether the caller is already known or already being helped. It then prepares a callback script and a location lookup from carrier data. If the callback gets no answer, it retries on a set schedule and escalates when the retries run out. After each attempt it checks the result and decides whether to try again, look up an address, or close the call. The dispatcher approves every callback and any unit sent. Edge case: the number belongs to an open medical incident, so the agent merges the two instead of calling again.