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AI agent for dispatchers

Overdue Unit Check-in Agent

No unit goes unaccounted for longer than the agreed window

MonitoringRisk managementOperationsGovernment
See how it worksGet access
Overdue Unit Check-in Agent: what goes in, what the agent does and what you get

What it does

Field crews and drivers are expected to check in or update their status at set times, and a missed check-in can mean someone needs help. Throughout the shift, this agent watches unit status times and GPS positions. It flags any unit past its check-in time, not moving for too long, or on scene longer than 150 percent of normal for that call type. Units in known poor-signal areas get a longer window. For each flagged unit it drafts a status check message, which the dispatcher sends. It then watches for a reply or movement. If none comes, it raises the alert level and drafts the next step from the written welfare check procedure. The dispatcher sends every message and decides on every escalation. Edge case: a unit that goes quiet in a known dead zone is not escalated until the longer window passes.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueNo 1 STARTS WHEN Shift starts 2 USES A TOOL Watch unit status times and GPS 3 DOES Flag units past check-in or normal scene time 4 DOES Draft status check message 5 YOU APPROVE Dispatcher sends the message 6 USES A TOOL Watch for reply or movement 7 CHECKS THE RESULT Has the unit replied or moved? If not: raise the alert level and draft the next welfarecheck step. Back to step 4. 8 RESULT Check-in log for the shift
Read the steps as a list
  1. Shift starts
  2. Watch unit status times and GPS
  3. Flag units past check-in or normal scene time
  4. Draft status check message
  5. Dispatcher sends the messageThe agent waits here for your OK.
  6. Watch for reply or movement
  7. Has the unit replied or moved?If not: raise the alert level and draft the next welfare check step. Back to step 4.
  8. Check-in log for the shift

How it decides

A unit is overdue when it passes its check-in time or 150 percent of the normal on-scene time for its call type.

  • 150 percent of normal scene time triggers a check
  • Poor-signal areas get a longer window
  • Escalation follows the written welfare procedure

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Check-in intervals by unit type
  • Overdue percentage (default 150 percent)
  • Poor-signal zones
  • Escalation steps

What keeps you in control

It always asks you first

  • Every message to a unit
  • Any escalation to supervisors or emergency backup

Hard limits

  • Never sends messages itself
  • Never dispatches backup itself

It stops when

  • Done: unit accounted for
  • Stop: supervisor takes over the welfare check

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensAt 11:40 pm a tow driver had been on scene 70 minutes on a call type that normally takes 35. The dispatcher sent the drafted status check. After 5 minutes there was no reply and the truck had not moved, so the check failed. The agent raised the alert and drafted a call to the driver's phone. The driver answered: a second vehicle had needed help.

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