Repair-versus-replace service calculator

Reduce resolution cost while honoring approved customer rights

Confirm the buyer's problem and scope, collect approved remedy rules and supplied repair costs, then follow this sequence: 1. Calculate eligible scenario costs. 2. Include logistics and downtime assumptions. 3. Route exceptions for approval. Resolve uncertain cases with qualified reviewers, approve staff-approved remedy comparison, and measure verified remedy cost difference minus review and logistics overhead against a documented baseline.

How the AI works

Use AI to interpret permitted inputs, suggest structured mappings and generate candidate outputs for the three stated task modules. Use deterministic code for arithmetic, schema validation, hard constraints and reproducible tests. Review source-linked explanations and uncertainty before accepting results. One product family; staff determine eligibility and customer commitments. A model suggestion is never a verified fact, professional decision or authorization to act.

Safeguards

Keep customer account access scoped. Escalate missing evidence and consequential exceptions to staff. Review quality alongside any speed measure. One product family; staff determine eligibility and customer commitments. Keep all consequential actions under authorized human control and do not fabricate missing inputs, permissions, professional judgments or market evidence.

What to build first

Pilot scope: One product family; staff determine eligibility and customer commitments. Implement one approved input format, a bounded representative case set and the first two task modules: calculate eligible scenario costs; include logistics and downtime assumptions. Support the third module with operator review: route exceptions for approval. Include source references, corrections, basic organization access, approval states, export and value measurement. Use managed operator assistance for unresolved exceptions. The cost estimate covers this narrow prototype, not unrestricted multi-tenant scale, complex production integrations, specialist certification or physical operations.

What it can connect to

Support inboxes, help centers, order records and customer feedback systems. Read-only operational exports, calendars and finance or inventory records as relevant. Start with plan exports and retain human approval for execution. Start with authorized file exchange. Validate current provider access, usage rights and schema behavior before promising a connector.

The screens in detail

Primary screens: Constraint and input setup, Scenario comparison, Decision and pilot tracker. Place editable drivers and constraints beside a clearly labeled scenario output. Include a baseline view, comparison chart or schedule, and an assumptions history. Let users trace a proposed quantity or date back to its inputs. Keep forecasts distinct from actual results. Make the task-specific outcome staff-approved remedy comparison visible beside its evidence, review state and value baseline.