AI app for hospitality and events · no coding needed
Guest feedback follow-up service
Connects the guest response to an internal action and completion record.
Made for: Guest relations managers at independent hotels
What it does for you
The problem
Feedback responses fail to trigger operational follow-through.
What it gives you
Reviewed guest replies and resolution tasks
What you give it
Guest feedbackapproved service recovery policies
How it works, step by step
- Classify issues
- Draft empathetic responses
- Assign service owners
- Track promised actions
- Confirm resolution
- Summarize repeat problems
What you see on screen
- Feedback inbox
- response editor
- resolution tracker
Build it yourself with your AI system
Build this app yourself, no coding needed
Start with a quick version you can try in a few minutes. Like it? Then build the full app by copying and pasting our step-by-step instructions: everything is prepared for you.
Sign in to see how to build it yourself
Build a quick version to try, or get the full app pack for Guest feedback follow-up service with the step-by-step building instructions. You don't need any technical skills: you copy, paste and answer a few questions. Both are included in the membership.
4 Have it built for you days to a few weeks
Rather not do it yourself, or want it fully tailored to your data, your way of working and your brand? Nexibeo builds Guest feedback follow-up service with you.
What's in the app pack
Included in the Complete AI Training membership.
- The building instructions your AI follows, step by step
- The questions your AI will ask you about your business before it starts
- A clickable demo you can open in your browser, to see how it should work
- A detailed blueprint of the screens, the information it keeps and the checks it runs
Become a member to get the app packAlready a member? Sign in
The files, for the technically curious
- START-HERE.mdHow to build it with your own AI (read first)3 KB
- README.mdOverview and links1 KB
- questions.mdQuestions to answer before you build3 KB
- prompt-cloudflare.mdThe full build prompt, hosted on Cloudflare23 KB
- prompt-vps.mdThe same build on your own server (Docker)23 KB
- spec.jsonData model, API, AI pipeline, acceptance criteria13 KB
- demo/index.htmlThe working demo on sample data194 KB
Questions
Do I need to know how to code?
No. You copy and paste the prompts on this page into ChatGPT or Claude, and the AI does the building. When it asks you something, you answer in your own words.
What does it cost?
The quick version, the app pack and the step-by-step instructions are for members: you pay the membership price, not a price per app (see the plans). Building the full app uses your own ChatGPT or Claude subscription. Putting it online is often cheap or no cost at the start, and your AI tells you before anything costs money.
How long does it take?
The quick version: about two minutes. The real app: an afternoon for a first version you can use, longer if you want every feature.
Can I change it to fit my business?
Yes. Tell your AI what to change in plain words, like “add a column for the price” or “use our logo and colours”. Or have Nexibeo build and customise it for you.
More detailsHow the AI works, safeguards and what to build first
For guest relations managers at independent hotels, turn guest feedback and approved service recovery policies into reviewed guest replies and resolution tasks. Address the recurring problem: feedback responses fail to trigger operational follow-through. The pilot measures completed promises and response corrections against the buyer's current method, before the larger build.
Create a case from approved inputs, identify required actions, confirm owners and dates, request missing information, approve proposed communications or changes, track completion, and retain a handover record. Start with guest feedback and approved service recovery policies and finish with reviewed guest replies and resolution tasks.
How the AI works
Extract candidate actions and relevant context, classify requests and draft communications. Use explicit rules for scheduling, state transitions and permissions. People confirm obligations and approve consequential actions before execution.
Safeguards
Verify property facts, availability and supplier conditions. Staff approve commercial exceptions and consequential booking changes. Validate source access and reviewer availability during the pilot. Maintain customer-level access, data deletion controls and a record of final approvals.
What to build first
Begin with guest relations managers at independent hotels and one recurring use case. Build the first two modules: classify issues; draft empathetic responses. Provide operator assistance for the third module: assign service owners. Deliver reviewed guest replies and resolution tasks through a manual review queue. Perform other necessary full-scope functions manually during the pilot. Include all applicable access, accuracy and professional-review controls from the start.
What it can connect to
Property records, event schedules, reservation exports and supplier information. Calendars, email, task managers and relevant business records. Use draft actions and supervised handoffs first, then enable only specifically authorized writes. These are candidate integration categories, not verified supported connectors.
The screens in detail
Use a queue or timeline as the opening view, with clear owners, dates and current states. Each case opens into its source context, proposed actions and discussion. Give external participants a limited form or status page. Make the next required action visible without opening every record. In this product, the first view is feedback inbox, followed by response editor and resolution tracker.
