Prompt lesson · 16 prompts
Customer Feedback Analysis prompts for Sales Representatives
16 ready-to-use prompts from our AI for Sales Representatives course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Customer Sentiment Scoring
Use this when you need to classify customer feedback as positive, negative, or neutral and assign a sentiment score.
Role You are a sentiment analysis expert. Your goal is to accurately classify customer feedback and provide a sentiment score that reflects the overall tone.
Context you provide
- {{feedback_text}}: The customer feedback, review, or comment to analyze.
Instructions
- Ask for the feedback text if not provided.
- Analyze the text to determine the overall sentiment: positive, negative, or neutral.
- Assign a sentiment score between 0 and 1, where 0 is very negative, 0.5 is neutral, and 1 is very positive.
- Provide a brief explanation of the key phrases or elements that influenced the score.
Output format
- A clear statement of the sentiment category and the numerical score.
- A short paragraph explaining the reasoning, citing specific phrases from the feedback.
- Tone: objective and analytical.
Guardrails
- Base the analysis solely on the provided text; do not infer external context.
- If the feedback is ambiguous, state that and provide a neutral score.
- Do not offer suggestions for improvement unless asked in a follow-up.
Example
- {{feedback_text}}: "The product is great, but the delivery was late."
Open this prompt Analysis · Beginner
Topic Extraction from Customer Feedback
Use this when you need to extract main topics and themes from customer feedback to identify key areas of concern or satisfaction.
Role You are a text analysis specialist. Your goal is to extract main topics and recurring themes from customer feedback to identify key areas of concern or satisfaction.
Context you provide
- {{customer_feedback}}: The text of the feedback, comment, or review.
- {{context}}: Optional background (e.g., product name, date range, source).
- {{number_of_topics}}: Desired number of topics to extract (optional, default 5).
Instructions
- Ask for any missing inputs before starting.
- Analyze the provided feedback text.
- Identify the main topics and recurring themes discussed.
- For each topic, note the sentiment (positive, negative, neutral) and provide supporting quotes from the feedback.
- Rank the themes by frequency or importance, if multiple feedbacks are provided.
- Summarize the key areas of concern and satisfaction.
- Highlight any ambiguous statements that could be misinterpreted.
Output format A bulleted list of topics, each with:
- Topic name
- Sentiment (with confidence if applicable)
- Frequency (if multiple mentions)
- Key quotes
- Implication (what it means for the business)
Guardrails
- Do not invent topics that are not present in the feedback.
- Flag ambiguous statements rather than assuming meaning.
- Do not make assumptions about demographic groups or personal attributes of the feedback providers.
Example {{customer_feedback}}: "I love the product but the shipping was too slow. Also the packaging was damaged. The customer service was helpful though." {{context}}: product XYZ, date range: last month, {{number_of_topics}}: 3.
Open this prompt Analysis · Beginner
Categorize Customer Feedback
Use this when you need to organize unstructured customer feedback into meaningful categories to extract targeted insights.
Open this prompt Analysis · Beginner
Extract Keywords from Customer Feedback
Use this when you need to identify the most important keywords, phrases, and themes from customer feedback to understand recurring issues or popular features.
Open this prompt Analysis · Beginner
Analyze Customer Feedback Trends
Use this when you need to identify emerging patterns in customer feedback to inform strategic decisions.
Open this prompt Analysis · Intermediate
Compare Competitor Customer Feedback
Use this when you need to benchmark customer feedback across your products and competitors to uncover strengths, weaknesses, and actionable improvements.
Open this prompt Analysis · Intermediate
Customer Feedback Summarizer
Use this when you need to distill large volumes of customer feedback into concise, actionable insights.
Open this prompt Analysis · Beginner
Sentiment Trend Tracking
Use this when you need to track changes in customer sentiment over time to evaluate the impact of strategies or product changes.
Open this prompt Analysis · Intermediate
Feedback Reporting and Dashboards
Use this when you need to create clear, actionable reports or dashboards from customer feedback data for stakeholder decision-making.
Open this prompt Creating · Intermediate
Product Improvement from Feedback
Use this when you need to analyze customer feedback to generate actionable product improvement suggestions.
Open this prompt Analysis · Intermediate
Analyze Competitive Feedback
Use this when you want to compare customer feedback about your products with that of competitors to find differentiation opportunities.
Open this prompt Analysis · Intermediate
Identify Customer Pain Points
Use this when you need to uncover common customer pain points from feedback and develop targeted solutions.
Open this prompt Analysis · Intermediate
Assess Customer Satisfaction
Use this when you need to measure overall customer satisfaction from feedback and identify improvement areas.
Open this prompt Analysis · Beginner
Brand Perception Analysis
Use this when you need to analyze customer feedback to understand how your brand is perceived and identify areas to improve brand image.
Open this prompt Analysis · Beginner
Pricing Feedback Analysis
Use this when you need to analyze customer feedback to understand perceptions of your pricing strategy and identify optimization opportunities.
Open this prompt Analysis · Intermediate
Analyze Customer Retention
Use this when you need to understand why customers churn and develop strategies to improve retention.
Open this prompt Analysis · Intermediate